Total WirelessReviews of totalwireless.com

I attempted to port over my number, they told me it would take 24 hours. Never happened, when I called they had no record of my email address, phone number or SIM card but they sure did charge my credit card for a month of service! Also, this is when they were switching over to Total by Verizon so the prices I signed up for were doubling. They got rid of their great family plans and the prices now are the same as getting service directly with Verizon. DON'T SIGN UP WITH THIS COMPANY!

I have been with Total wireless for over 10 years. Updated my phone and had already been paying monthly auto refill. They charged me for the new phone plus one months service. Then 6 days my auto renewal charged my card so 60.00 times 2. Called customer service to ask for a credit - they were no help. I will now look for a different carrier especially since they merged with Verizon. FYI - even their website doesn't work under Verizon Total. Should be called Verizon Totally poor service.

It's just one thing after another with total wireless. They get worse and worse. Their customer service is basically useless if you need more than basic help. Don't even try to chat help because it is straight useless. The most recent thing, I bought a plan and not even 24 hours later they shut my service off. Luckily the only number it let me call was customer service so I was able to call and have them turn back on. How did it even get off?? They said oh our bad. We will turn that right back on. It's cheap and still not worth it. Do not recommend.

The literal worst. I had an account for 4 months and could not get into my account at all because the serial/IMEI/ESN and SIM card numbers they set up with my account didn't match the Serial and SIM Card numbers I actually had with my phone. Their IT department just sent me around in circles every time or said they'd call back and never did. And even when I switched providers, I couldn't port my number over because they said the IMEI number didn't match the phone I had. I cannot express my level of frustration with them.

The worst! $35 wasted for a nonrefundable, non usable service package that I cannot return to the shop and the service tech claim that they cannot look up the service package-even though the SIM number is clear- only the SIM pin is smeared. The last numbers of pin code were completely unreadable. I called for help and wasted two hours with three representatives. They actually told me that I needed to guess the last numbers of the unlegible code and if I was wrong, I couldn't use it (!?). They claimed that they could not identify the service package pin code by any of the other numbers listed on the packaging. Customer Service then said that I also could not use the SIM card itself, and that I should not have bought the service package without calling them first(?!) Therefore, I cannot have a refund. I questioned if this was even a legitimate business.

They says Total Wireless is owned by Verizon but there is no comparison. If you loose your phone and have to deal with Total Wireless, good luck. The CS in my experience was poor. Example: they give you the option to call you back instead of waiting but when the call comes in it's just them calling you to just go back in line to hold for another 15 minutes - absurd! Worst outcome? They blocked my stolen phone and in the process and also lost and blocked my phone number I've had for 25 years. The prices they charge can easily now be matched or beaten by the top cell companies. $35 is a highway robbery for the low priority reception I get and poor customer service from Total Wireless.

Man you better hope you don’t have an issue because customer service is useless. They have made things worse every time and give you wrong information. They told me my order didn’t go through so i placed it again and now i have two phones. They gave me a label to return it with no barcode so UPS can’t send it back. That one came with earbuds but the one i opened first didnt. They told me the plan i bought with it would be refunded when i return the phone but the label says plans are not refundable. It got linked to my family plan when I signed up for my own and they wouldn’t help me because I don’t have the family plan info and they didn’t tell me that was the problem so i had to guess and ask my family about it. I called to switch it over to my own plan and they simply deactivated my service and the call dropped and i had so phone service instead of switching it so i had to call again and activate. Just been a disaster. Then when my mobile data was slow on the second week and i asked if i had used all of my fast data already they said they couldn’t disclose that to me! Absolute BS. Also i was scheduled for a call back about my extra phone im trying to return thanks to their mistake and they’re 10 minutes late so far getting back to me, I wouldn’t be surprised if they don’t call at all. Long story short it’s been a nightmare.

Wish you had negative stars. Worst customer service in my life. Been with them for several years. You will get run around when you call if they don’t hang up on you. Go anywhere but total wireless. They are awful.