Total WirelessReviews of totalwireless.com

They had the worst customer service.. I

I've been with Total for around 7 years. To begin with, I refuse to "talk" to any service rep. You cant understand half of what they're saying. So I always use the chat. Guess what? They can spell English just fine. My main issue is, I'm auto paying for two lines, unlimited everything and the Disney+ which I will never use. I needed the unlimited hotspot. I live in a rural area with no cable, no fiber, etc., supposedly on the 5G Verizon network. I have two 5G phones, but have never had 5G at home. If I drive 2 miles away from home, oh look, 5G!! The rest of the time, at home I have 4G/LTE with maybe 1 bar. I have to stand by a window to get that. How is that 5G on this big network? Earlier my SO and I were sitting at the table, talking. He looked at his phone, no service. I happen to look at mine, no service. Back to the window, restart the phone, turn on my hotspot and here I am. My computer is constantly telling me, no internet. So, Total, if you happen to read this, which I doubt, what am I auto paying $95 a month for?? I truly believe that when I contact customer service, a big red flag pops up. I have complained so much and left so much feedback and it seems like it just gets worse, never better. And it's always right before they take the next payment, so I believe they're throttling my service. But I'm stuck until they get fiber out here in BF rural MO.

Actually they get no stars. I had their service 2 days and immediately went back to Consumer Cellular. I couldn't make calls or receive text messages along with service issues and they promised me credits. One I paid via my bank card and they credited. I also paid for a month of service and was told a credit would be issued back to my credit card which they have not done. I will be disputing it with my credit card company next. " Liars ". I caution you with using their horrible service.

I have ordered service and phone through Total Wireless website, totalwireless.com on 6/18 evening. I have my credit card showing a charge for $40 for 1 month service and the Motorola Stylus 2025 model phone. I waited couple of days with no contact. On 6/28 I opened a support case, I was told my issue was escalated and the team will call me when order is ready to ship. On July 1st and 10th, I reached back out and was told the same from 6/28. I have not only received my order, the customer support refuses to let me talk to a manager

I lost the ability to log into my account, being sent through a loop to log in over and over. When I called tech support, they took an hour to tell me that to fix it I needed to move my old account from before Verizon took over Total Wireless, to a new one. Their solution to fix my problem was literally to pay them more money. I am still fighting with them to fix it, and am afraid "fixing" my account will make me lose phone numbers I had for 15 years.

Total Wireless is a total joke. Called Cust Serv and spent 31mins on the phone. After 31mins the rep asked for an alt phone# to call me back at so as to fix my phone and never called me back. Called Customer Service back and spent another 18mins just to have another CS rep tell me there were no Suprv's available to take my complaint or to help me. I'm switching phone carriers when I get home tonight. Total Wireless is the WORST carrier I have ever had.

Home internet unusable. It just makes everything on your devices loading, loading, loading. No stable connection even with full bars of signal. Call quality and coverage is very poor. Of course when you take it to the store they mess with your settings, don’t rectify the problem, and send you on your way. Going back to Metro or T-Mobile first chance we get

Worst service rather it the cell towers, the app that doesn't work right and crashes, and the fact that I paid cash for this phone from the store and I cant switch carriers. I paid for the phone. What a joke. The company should do better.