Total WirelessReviews of totalwireless.com

Where to begin. I've had Total wireless for several years now (circa 2016). Initially they were great. Then came TracFone, who bought Total around 2018. Immediately I noticed worsening cell reception, jacked up rates and the abandonment of wifi calling and hotspots. At least the website and CS was still good, as were rates. Eventually Hotspot was brought back in late 2019. Now that Verizon has gotten it's hands on TracFone and a whole slew of their subsidiaries (including Total wireless), Total has been a nightmare. My initial hint that things were going downhill was an increase in plan price. However within this last month, I've finally had it. I've been attempting to connect my brand new phone to their network for a while now. I've talked to CS multiple times, purchased a new sim, you name it, in attempt to connect my new device. On the supported devices menu, my IMEI is listed as compatible. Well after 10 days of issues, I final got an answer -- my brand new phone is not supported by the network. So I'm switching to Verizon proper. I'm not happy, but whatever. What's even more frustrating is what has happened the last two days. I want to port-out my number (this is to keep the number on a new carrier). You need your account number and have a transfer pin created. I need to sign into my account to check these (I'm not sure if my account is still my old phone's IMEI or not). Regardless, every time I attempt to use the website to login, it says that it's not available. For the last day, whenever I try to log in, I get this message. So I figured I'd try to text their help number. When I did so, it asked me if I wanted to transfer to another TracFone service or to a new carrier -- naturally I indicated that I needed a pin for a new carrier (Verizon). It then proceeded to ask me which TracFone service I wanted to transfer to. *sigh* All I'm try to do is get these two basic numbers to transfer to Verizon on a plan I've already prepaid. All I need is the digits for a port. It's not rocket science.

I didn't have a choice to put no stars but that's what total Wireless would get for me is no stars because they are Crooks they stole my $40 plan that I had just put on my phone and they said I couldn't have it back because it's already been used well yes it was used because I put it on my reserve on my phone they are Crooks I wouldn't suggest even looking at these phones or the plans

Needs to be rated a NEGATIVE star. Terrible Service! Absolutely ridiculous! Agents reading straight from a screen and can’t answer any of your questions. Asked to speak to a manager and she said she can assure me that she can help! She kept repeating that multiple times after continuing asking for a manager because she got me nowhere! Stayed on the phone for what seemed like forever just to end up where I started. Definitely would not recommend spending any money with this company! RUN !!!!!! Definitely a scam since changing to total by Verizon!

Wow. Ripped off 23 days of service Total wireless to Total by Verizon refill plan. You claim same company but not compliant with service. Was told new total by Verizon is upgrade .. so - old service is canceled and have new service. WHAT - but you claim same. How much more money can you scam from your consumers? For Shame!

They refuse to fix my internet since i got the phone have to use wifi the whole time or it takes 3 hrs for 56mb. This isnt 4 g its 2g. They keep saying I found an issue in our system. And ask to schedule a call back. They call then let you sit on hold for 20 min before answering. Refused to allow me to get someone else or a supervisor. Asked how to unlock the phone and they send me a pin to keep the number I got from them. A hamster either has or uses their brain more. They lie and say they are trained for this

COMPLETE NIGHTMARE! Getting activated itself took over 3 days. After I finally got the phone activated I continued to get messages and emails about needing to activate my device. I set up autopay online, but still got notifications, text, and emails saying my service was expiring and needed payment. My first auto- pay came out at $74 instead of the $43 I had agreed to. When I called and complained, they refunded the entire $74 and deactivated my account/line. I mean at this point I was going elsewhere anyways. I went to tmobile prepaid for the same base $40. Update: it's gotten worse. Total will not release my phone number and they keep telling me the only way to get a transfer pin is via text but I have no service because they screwed me over. They forced me to buy more airtime and re activate my device just so I could request the transfer pin via text. How absolutely absurd... I've been on the phone over 2 hours. Shame on this company !

The shouldn’t even receive one star. The worse service I have ever experienced. I asked to talk to a manager multiple times they told me I couldn’t talk to a manager. And that all they could do. I have worked in a call center before. For one don’t tell the customers that they can not talk to a manager if you don’t know the full reason to talk to the manager. 2, she would not listen when I told her from the beginning that I no longer had the sim. 3, I told her multiple times what my issue was. Acted like I was stupid.

Bought a phone and service card for work stuff in September. A week in October before my service for that month ended, the phone crapped out (wouldn't turn on, wouldn't charge), so I got in touch with CS for a warranty claim. They sent the prepaid shipping label, I shipped it out (October 22nd) and only a couple of days later (October 24th) it was delivered to them...this was confirmed via tracker. Called them on November 1st to see where my replacement phone is....nothing. They said they had no record of it, and when I asked to speak to a Supervisor because talking to them is like talking to a brick wall and just get the run around from them, they say they're not allowed for the customer to speak to their supervisor. HIGHLY disappointed in this "Verizon" service. To the day, a week and a half after they received the defective phone, I STILL don't have my replacement