Total WirelessReviews of totalwireless.com

I cannot stress ENOUGH how terrible this "service" is. It does not warrant even a single star (if I could give negative stars, I would), but, alas, one star is the minimum. I paid $40 for the SIM card + starter package (which includes calls in the US and Canada, 5G of data, and some other basic features). The data NEVER worked from the get-go and, while calling worked for the first couple of days, it was suddenly kaput within the first week. I went back to Walmart (where I purchased) and they had to call customer "service", who couldn't resolve the issue. I called customer service multiple times on my own time (to no avail), went to the Verizon store (and was told this isn't their product/problem, but Total's, who offers the service), and tried the chat bot. All my efforts were for nothing, and I was left with nothing. I even received a text asking me to rate the service. When I did, a call back from customer service was offered, which, SHOCKINGLY (not), I never received. Do yourself a favor and avoid this service like the plague.

This is by far the worst phone I ever bought. On top of that, two hours with Verizon on chat to activate, I m told it's not compatible with Verizon. Total by Verizon is total crap.

I would not even give them one star. Our service is renewed every month with autopay. On yesterday's autorenewal the disconnected my husband's phone. I spent an hour on the phone last night and they hung up on me twice. Told me is was a system-wide error and to give them 24 hours then pretended like she could not hear me when I asked for a manager. She then hung up. When I called again today they said the sim has expired and I needed to go buy another one. When I asked for a refund they said they do not do partial refunds. I then asked for a full refund he said no. I asked to speak with a manager and he said this call will no longer be transferred. I told him I wanted to speak to someone else and he said no. I asked if he was the owner of the company and he said yes. Then hung up again. My husband's phone is still not working and they charged me for service we can not even use.

BEWARE!!! This company will charge your card for services not rendered! Then they will tell you that they're unable to refund the money and refuse to refund your money! I bought a phone from them as well which went bad in one month! I was told I have a one-year warranty on the phone but they told me I could not use that warranty till after 1 year of service! Which the warranty was unusable after one year! I dropped that second line and ate the money for the phone and they continue to charge my account for the second line which I did not have! So I cut off their service and I am going to another provider! However!! They continued to charge my card!! Their agents must be trained on how to rip you off! Their customer service is absolutely lame! They will not help you! When their agents realize that their company will not allow refunds they will hang up on you! I have to go through my bank to dispute the charge! Thank God my bank will take care of their lack of service! BEWARE!!!!🤬

This is absolutely the most terrible service that I've ever had. I purchased this service December 28, 2022 with the $30 plan, so on January 8 the GB was gone. I couldn't make any text messages from the phone. Total wireless has the most awful customer service. I'm so glad I didn't cancel my Verizon service. This is my first and last month with them.

STAY AWAY! This company uses its own policies as a scam. I purchased a phone from Total Wireless and per their policy, they will not unlock my phone from their service for 60 days (I cannot use another carrier with this phone.) I also bought the phone to receive a promotion of 10,000 rewards points. This all sounded good to me until both in app and online it wouldn’t let me pay my bill for the month of January. I filed a complaint with the BBB and finally got an attempt of help for this. They said that there is a system error and to try again later. It’s been a week now and I still cannot pay. When I got help, they said they could charge me $40 but not my usual $27, this makes me think that they could’ve fixed this the whole time and they’re not being truthful. The man assigned to my BBB case gave me 20 extra days after I said I’d like to leave Total Wireless after my phone was unlocked in those 20 days on the 30th and that sounded nice, until he said that they do not promise to unlock my phone because it is “60 PAID days from purchasing the phone” I said this was upsetting as I physically cannot pay them. The man closed my case and now I’m stuck here with a phone that may or may not be unlocked here in 20 days. I will be required to pay $300 to unlock my phone if this doesn’t work. On top of this, customer service has been the RUDEST and most unprofessional I have ever experienced.

I spent all this past week trying g to get my phones to work and after countless hours on the phone and many false promises I decided on Friday I had enough. I went to the t mobile store and was there over 6 hours trying to get my 5 numbers ported over, which they illegally high jacked and held hostage. Finally after getting a senior member of the FCC involved they finally released them Saturday morning. They were reported for their illegal activity and I was told that since I was over 55 years old, I had even more clout in a lawsuit against them. I will be filing a motion to begin a class action lawsuit this next week. Anyone who has been fraudulently affected and wants to join in this action can let us know in your posts and comments.

My daughter's phone Had no service and I was trying to make calls and texts and it wasn't working. I had called 2 days ago and they said it was a network issue to wait 24 hours which I did,when I called again it was still not working. We went through a number of troubleshooting Ideas and none of it worked. The rep told me they would call me back the next day and once again we went through the same troubleshooting ideas and it still didn't work.He Told me he called back in 30 minutes which he did not and I called them back 2 and a 1/2 hours later and dealt with another rep who still didn't know how to fix the issue was on the phone with them for over an hour. At this point I told him I wanted to cancel my services with them which they did but what they didn't tell me was that I would need a transfer pin to switch to another Carrier. When I called them back to get the pin they kept on telling me they needed to send me a text to my old phone numbers which did not have texting or calling working because that was the original issue I swear to God these people are just reading from a script and they have no clue what they're doing. Oh And did I mention that they hung up on me 2x when they couldn't figure it out it's funny how the phone just magically hangs up when they're in the middle of fixing the issue.Word of ADVICE STAY AWAY FROM TOTAL WIRELESS!!!!