Total WirelessReviews of totalwireless.com

DON’T! I have had nothing but problems with them. First, it was the service. Then iI was supposed to be on auto renewal, but every month the service would drop. They’d tell me they fixed it, but the next month, same thing. Every few weeks I’d have to call them to reset my phone because I couldn’t get service. Now back in October, I took my phone off the plan, so it went from 3 phones down to a 2-phone plan. I called them on day 1 to change it, but the next month I was charged for 3 phones. REPEATEDLY called them to fix it. They claim they fix it and they don’t. They told me they can’t reimburse a partial month, but that they would give me a lower cost the next month to make up for it. Then I had to fight with them again the next month because it wasn’t fixed. I got tired of paying for an extra phone, so I moved to Verizon. But I needed to get a transfer pin from Total first. They claim they can’t validate your info to talk about your account (supposedly I have the wrong zip code, wrong pin, they claim they sent an email and text, but I never get it). They won’t give you to a supervisor. They give me pins that don’t work when Verizon tries to put them in. They locked my daughter’s SIM on her phone so she can’t even use Verizon’s new SIM card, then tell me it could take up to 3 days to unlock. I signed with Verizon 3 days ago, but still have a billing dispute through my bank with Total, and still have 1 phone that’s a paperweight at this time. I’ve been on a 3-way call with Total and Verizon so Verizon could help me with this, but they even gave them the run-around. I have to cancel my debit card they’re charging and get a new one, just to ensure they don’t keep charging me. I’m calling Better Business Bureau today. They should allow 0 ratings on here.

Phone shows 5g, all bars - no internet at all. Very slow, constant dropped calls or no service at all and that while being in the middle of NYC!! Switched to metro by tmobile - cant be happier....

I removed one line from my account, and total wireless made other changes to the account without me asking. A few days later, they removed the 2 other lines that were on the account without giving me any notice. When I realized the 2 lines weren't working, I called total wireless and ended up on the phone with them for 8 hours! They charged my credit card without resolving the issue and hung up on me numerous times. When I realized that they weren't going to help me, I decided to switch to another carrier, but total wireless gave me a fake transfer pin. It was hours of calling and being hung up on before they finally gave me a pin. Then, when I submitted the new pin to my new carrier, total wireless disconnected my phone service without transferring my number to them. They claimed that my zip code didn't match what they had in their system, so the request couldn't be verified. I've lived in the same zip code my entire life! I called total wireless again and after being hung up on 3 more times, they said that the zip code that they had in their system was exactly what I had provided. They then confirmed with my new carrier that one of the numbers could be transferred, but they didn't for the other one. I then had to call them again, got hung up on multiple times again, and finally after 3 hours they confirmed the transfer request. I'm now waiting to see if the transfer actually goes through. I would stay away from total wireless. Their phone service is decent, but as soon as you have a problem or want to switch to a different carrier, they are the worst company you can imagine.

I tested my phone to make sure it was compatible. I purchased a sim card paid $40 for a plan that included data. From day one I have not been able to use the service. I have called everybday for 5 days trying to get help and spent hours trying to understand their broken English and waiting on hold. Once they ran out of attempts to "trouble shoot" they would tell me a specialist would call me back. That NEVER happened. Today I told them I purchased a service they can not provide so I want my money back. Flatly refused. Asked for a manager and was told she was a supervisor and the final call. Since when does the top manager of a company answer the phone for a completely inept customer service department? They seem to be reading from a script and should not be employed as technical customer service. They are unable to activate their own service and stall and lie to customers all day. It is fraud to sell a service you are unable to provide. They just bought themselves a very loud $40 pain in the ass. I will not go away until I get a refund or I am able to use the service I purchased.the service

I'm mad I even have to give one star. Been a long time customer and hopefully switching soon. I'm done. Over $200 in just service plans for 3 phones/lines. No. Bye!!!!!

They state on their website that they will carrier unlock your iPhone after 60 days, but when you contact them, they begin their lies saying “I’m sorry Sir, you don’t qualify for that.” There is no such thing as qualifying for a written policy that says it applies to all customers. They will demand either $300 or 12 months of paid service. When you ask for a supervisor, they will state that you are not entitled to speak with one. Well, you know what, we sure won’t feel entitled to use your service or any Verizon product ever again. Enjoy your failing business.

When are they going to pass a law that shuts a fraudulent company down when they have not one positive review. If you want to be gouged, go with total. I purchase my refills at 2 locations, both in which hardly ever have an available selection of service plans. I have been forced to purchase entire months worth of services when I'm only 2 weeks into the current service month just to get more data. Several times I had to do this which makes me way ahead of them on the money I have paid versus the amount of service time I've received. Yet they throttle you down when you run past your meager plan data to a crawl making me spend 45 minutes to get an address for a GROCERY STORE. Gougers to the max. This company has so many bad reviews yet their employees are probably receiving raises and promotions. Anyone who reads these reviews and still purchases a device and plan from total crap wireless is a certifiable moron.

They are fraud, and they are ripping me off of $90 because I cannot recover my email address because I need SMS verification from my two-factor Authentication. The customer service people are extremely foreign for a United States Service and have no idea what they're doing. I want my money back or I'm suing for pain and suffering because my business depend on that number is a total by Verizon number. I encourage everyone to avoid this service, because it's not worth the headache it is not. Do not buy this phone it is not worth it, the service is not worth it because you can't even use it.