Total WirelessReviews of totalwireless.com

Charged my credit card twice. Agent refused to acknowledge the charges even after proving from credit card statements. Agent refused to transfer to a supervisor.

Very unhelpful, talked with 5 people and not one could helped me, been trying for a week

I DON'T RECOMMEND TOTAL WIRELESS OR ANY OF THEIR PHONES!I bought a total wireless locked phone and when I called them to unlock it the first time, they told me I had to have an active number with them for 2 months. After I had an active number with them for 2 months I called again and they said the policy changed (every number activated after jan 20, 2026 had to stay active a year before unlocking)and that I had to have the number active for 365 days/a year😡😡😡. I never heard of this change and now I have to pay a couple hundreds to unlock it or wait the year😤😤😤

I am not sure which fact to start with. The Identity theft committed by a total wireless employee that has gone completely unrecognized by Total Wireless corporate as that employee was still working today. With my information a total wireless store employee filed for a loan on a new phone without my knowledge or permission. Or the fact that after 5 phone calls and 11 hours on total wireless tech support they still cant get RCS text messaging to work on my phone. They like to blame this on Google, but google is already aware, and informed me it is a provisioning error on total wireless part. They don't want to take responsibility for this so they give you the run around and tell you it is fixed and to wait 24 hours. When you return in 24 hours it still will not work. "Total Wireless"? I can think of many names that suit them much better: "Total Scam", "Total Joke", "Total Ripoff". I went to a physical Total Wireless store and all I got was identity theft and a non working phone to show for it.

Worst worst phone company EVER!!!!

The customers are horrible and unless when I ask for a supervisor they do not allow me to speak to the supervisor. My husband has to pay every two weeks just to keep our phones on that is bullshit. This company is SCAMMING my husband for more money. I am telling my family and friends not to go with Total Wireless they are nothing but SCAMMING US.

Told by Ricky at the Wird Rd store in Houston Tx that my phone would only be locked for 60 days which was bought april 1st 2026. Found out it is locked with TW for 1 year. So now I am stuck with a paper weight because I will not pay another 9months at $40 per month when I have a quality carrier at $10 a months. The helpdesk at TW is useless even after filing a FCC complaint.

Do not go with these people they lie they deceive and they scam. My husband was told that if he brings me over to his company, I was with T-Mobile for 15 years if I leave T-Mobile and go to total wireless that they would give him $200 and six months six months goes by. We finally called to receive the $200 and they have no idea what we’re talking about. They lie to get customers they don’t wanna give anything. They lie the service sucks. Do not use these people that’s why the bill is so cheap get what you pay for.