Total WirelessReviews of totalwireless.com

Totally incompetent customer service.

The old Total wireless was decent, their website was glitchy but all in all it was solid service at an affordable price. The "New" Total Wireless by Verizon is horrendous! Their customer service is terrible, their website never works and it's like pulling teeth to get a new phone activated or even shipped to your house. I bought a new I phone, it took almost 2 weeks to here with "free 2 day shipping" and now I can't even activate it. I am done, going somewhere else.

Never had any major problems until I started using the affortable connectivity program. This morning my phone was disconnected by Total without warning. My service has been free using the program. This moring my phone was disconnected and after being passed through many layers of customer service it appears I will have to call them every month to continue using the service.

Today I went to totalbyverizon.com to sign up for service and order a new phone. I entered my cc number in and the website said it was valid. I then clicked to process my order and get a tracking number from UPS. I a return screen back that said my CC is no good and the order was not processed. I went online to my bank and they took my money but will not process my order. My bank cannot give me my money back until the money is not "pending" anymore. I am still without a phone until the money is returned to me.

they are terrible to work with. when you need to speak to someone and they transfer your call, they hang up on you. They kept telling us 48 hours for resolution and after many hours and multiple attempts we continued to be told 48 hours. The automated system takes forever to reach a person and they are not helpful when you finally reach someone. Strongly discourage chosing total wireless as a carrier.

The service mostly worked when I had it. Occasional hiccups and definitely slower than Verizon. But... since Verizon purchased them the support has become terrible. They are non-technical people reading scripts. They are instructed to lie and say they know how to fix issues but they don't. Once they reach the end of their script they'll just keep repeating the same line such as "sorry, your phone is not compatible with WiFi Calling". In that case, they literally sell the phone I have for WiFi Calling. I switched carriers and now have no problems.

I CANT WRITE A REVIEW ON THE SERVICE BECAUSE I NEVER GOT IT GOING. ITS OK THOUGH, WHEN I GAVE UP AND ASKED FOR S REFUND I WAS TOLD BY CUST SERVICE TO SELL THE PHONE TO GET MY MONEY BACK. STAY AWAY. BTW ITS TRACPHONE NOT VERIZON WIRELESS !!

Don’t get this provider! They are a complete joke! We have been trying to get my husbands phone number ported over for days now! Finally said screw it! Went back to old provider Verizon which is much much better paid for his monthly service plan last night! Then today Total wireless took his phone number back! Verizon stating Total wireless ported the number and now they own his number! Now we are out of $40! His phone still isn’t working! Now they are telling us to go buy another sims card which is the third one we have bought so far! Still phone isn’t working! Should have read reviews before we bought these phones! Not to mention I have a phone through them too! Took 3 days of bull crap to finally have phone working! Stay away from this company! They are also charging us for 2 plans already but only have one plan as of right now! Wish we would have ran and had 0 plans with them! Also keeps making us pay more fees promising the phone will work after pymt is made! Something needs to be done with this fraudulent so called company! My husband is beyond frustrated as am I! We just keep getting the run around on why phone isn’t working and hung up!!