Total WirelessReviews of totalwireless.com

They can start by providing REAL CUSTOMER SERVICE, You can't even call their customer service department customer service! When you call the customer service phone number the representatives expect you to do all the work in finding out the answer to your problem yourself They act like they have no obligation to provide information or help you, they text you information that doesn't even answer your question. You have to repeat your question sometimes up to nine times and they still give you incorrect information over and over like a broken record the representatives even know they aren't supplying you with a correct answer but just keep repeating the same wrong thing and do not care.

I’ve used this company for years and after yesterday I switched. My phone quit working while I was at work . I had to go somewhere to borrow a phone to call them. I was on the phone from 8 am till after 2. They try to blame the phone issues on smart pay . After numerous calls back and forth smart pay stayed on the line and told total it was on their end. They then said I had to verify my account but they refused to do it by text or email . They wanted to know the last 4 numbers of who I text the most ( my kids). The First Lady said the info was correct then a Second Lady said I was incorrect and said she was locking my phone for suspicious behavior. I went to a Verizon company who went out of there way to call them with me ( showed my id so they knew it was me and my phone) and he even told the lady he was looking at my texts and my kids numbers were the correct answer but she wouldn’t help us . Didn’t get no where there so I went back to my dads for another 3 hours of dealing with rude people and they even refused to let me talk to a supervisor after I asked several times. She flat out said no I couldn’t talk to one. . I ended up going back to Verizon and switching to their company. Then total refuse to let me have my number which I had for at least 6 years before I signed with them so now I have to redo all my business cards etc. I’ve never been treated so horribly as I was yesterday and they flat out told me they would not help me. Run while you can . This company doesn’t care about their customers.

They locked me in a phone I paid for in full, and after being stuck with them for a year, and so much shady, dishonest business practices, I would scream from the rooftop and wave my hands as crazy as I can to get people NOT to go in this direction. They not only steal from you, cause I thought if I just pay for the service, even though I was mad I was stuck with them, I figured how bad could it be. Just pay for the service, I need it, for one year and I can unlock the phone afterward. No big deal. But all it was was problems. I wanted to go without contacting them because when I thought about it hit made me mad so just pay it at the beginning of the month, that's it. But I called almost every month, multiple times a month because of shady things they did. For example, one time I refilled my plan with a 3 month, because like I said I wanted to deal with them as little as possible. They send texts to refill, that led to a phone call, I said make the purchase on the card associated with my account. Went through, got charged, on service end date I woke up to my service not working. I immediately called the 611 number. When I spoke to someone they were like oh, ok what is the number on the card? I didn't get a physical card, I literally just said I called the number and refilled with my card on file. Ok let me check... oh I don't see anything. Ok.... BUT I have a charge on my card, I can send you proof, I paid for it.. its different if it just didn't go through, like fine. BUT I GOT CHARGED. Ok, let me check. UM YEAH. Of course you're gonna check. My money has GONE to YOU, YOU better figure it out. They couldn't find what went wrong, they settled on giving me ONE MONTH. After dealing with it for so long I just gave in and counted down the days before I could switch. Another time, I bought a physical card at target, even though I hate this company, every month, once a month I begrudgingly go to target, grinding my teeth and regretfully pay for the smallest amount of service. This one month, I knew I would be going to Disney with a toddler quite a bit, so I purposely bought the unlimited card for $65. I wanted to be able to put on a show for him at any time without any issues while we're in the lines.I don't normally give him the phone but I was worried about the waiting in lines. I purchased the unlimited, added it to my account, what could go wrong? For two weeks, it was great. No problems. So, within that two weeks I had the card lying around and I was cleaning uo and figured because I was flying through that month without any problems, I'd just throw it away. Big mistake. After two weeks the internet didn't work anymore. Service didn't work either. I couldn't even make phone calls. I was coming home with my toddler form Disney when this happened, I needed gas, I was paying all day with my Apple Pay. For some reason, after 10PM the whole service just decided to stop working. I was at the gas station, stuck, there wasn't wifi at the gas station... I couldn't drive to another cause thought it was my fault for not stopping earlier, my phone just STOPPED WORKING. After working all day. It was the Friday, they were closed all weekend, I called pissed Monday, throughly home wifi. They tried saying I just reloaded, I said no, I've been using the service for two week no problems. Oh ok do this trouble shoot, after a few failed attempts, something happened and the call service started working, data didn't. They tried again, it started working. But I put it back on wifi cause I was home the rest of the day. The next day I had errands all day, the data did not work again. I called, they said to try troubleshooting again, it didn't work. But cell service did so I continued with my errands. The next morning I called about the data, she says oh well you're out of data. I said "HOW". I paid for unlimited data. I would understand if I paid for what I normally get, it's like 1-2GB of data. But I purposely purchased more because of the need. They said no, I have 500mb, like less than what I normally purchase. I said I don't think you guys even have that as an option! They said, oh well ok, can you give me the card numbers from the physical... I threw that away. Now I look like a liar, all the while all this company has ever done is gaslight me. I've proved them wrong, with irrefutable proof and they've literally laughed in my face. It happened one time in an argument with a horrible little filipino man. I gave him all the evidence and he laughed in my face and said yup, we lied. So what. And literally. So what. What could I do. I bought this phone, no signage at the target store under total wireless states that if you purchase one of their phones that you are locked to them for 12 consecutive months. But that's what they told me when I tried to switch to another company. I was stuck with them and they put me through phone hell. Worst company I've ever dealt with.

Total has turned into garbage. Now that Verizon has bought it. You Can't refill Your account, hrs after it goes off. They stole money from my girlfriend. Asked them to unlock your phone, they conveniently disconnect. Total wireless Once was awesome, now is horrible. Do not use.

I used to love this service until Verizon took it over. Now it’s a dysfunctional nightmare. I have bought add on data several times while going on trips to make sure I will have access to navigation via my phone. Each time I have done this since the Verizon takeover it fails to kick in when it’s supposed to and I have to go find Wi-Fi to have a 15 minute conversation to get them to manually activate the add on. Today this happened while I was driving through a large national forest that I am completely unfamiliar with leading to me being lost alone for hours. When I finally found a gas station I called them to get them to activate it the phone tech, despite leading me through a series of tasks, still couldn’t figure out how to activate the add on. I still don’t have service but they sure did take the funds out of my acct. Thus is a super basic feature of their service and the lack of functionality is completely and amazingly unacceptable.

They are a joke! Pay the bill on time to get no service. Call to get help I was told I would get a call back 1st time ever I did but when I hit the I was here button it disconnected. Call back and I was suppose to be transferred it hung up. Call back again troubleshooter actually got transferred and then was hung up on. I kept telling them it was all 3 of my phones not getting service or data and they kept acting like it was just the one they were trouble shooting

I give 1 star because that is the lowest. Terrible customer service from agents that barely speak English. After being double billed, the non English agent yelled at my wife and said that's the way it is done. After asking to talk to a supervisor MT eife was yelled at and told the plan we had did not allow her to talk to a supervisor. Total BS. We dropped this crappy company and went back to spectrum, They actually know what customer service is.

As a brand new customer of Total Wireless who purchased my TCL 30z device at a local store and started service on the $30/Monthly plan I am both completely disappointed and unsatisfied of the quality of cellular service because for starters I found myself having extremely poor cellular service signal averaging to 3-4 signal strength bars within the vicinity of the address I registered and activated my my TCL 30z device for what I was expecting to be a supposed 4/5G service with Total Wireless that has been already either being plagued with ridiculously throttled/deprioritized absolutely horrible service or without any internet connection/data within days of starting up my service that my TCL 30z device and this was due to another issue that arose and only infuriated me more was the fact that I found out and had discovered that my TCL 30z device came preset in roaming service mode only without even knowing or realizing until it was too late. In closing I honestly would not recommend anyone to be starting or purchasing any service plans with Total Wireless and am to be frank I am considering switching as a customer to a major competitor to Total Wireless such as Metro PCS, Mint Mobile, Or Cricket Wireless Unless Total Wireless by Verizon remedies my issues and to my satisfaction unless they wish to lose me as a customer and find themselves drowning in a mired never-ending quicksand desert of boycotts, petitions, and Public relations apocalypse that will wind up with Total Wireless by Verizon financially collapsing and imploding into corporate non existence