Total WirelessReviews of totalwireless.com

Terrible service and terrible customer service

Horrible experience. I signed up for the $20-a-month promotion and have already seen a $25 statement for next month. I contacted customer service and was told the promotion wasn’t reflected on my plan, and they would open a ticket; I am still waiting. The first time I reached customer service by chat was even worse, as that representative couldn’t even identify the actual plan I am on. Worst experience yet. Stay away.

Worst company I have ever dealt with. They prey on the elderly. I got a free phone through a government program. It stopped working in a month. They wouldn't replace it. So I bought a phone that I couldn't afford. It worked for 2 days. They can't replace it until I send this one back. I don't have money or transportation to send it back. I wish I could rate them a zero. Please don't give them your business.

I am so upset with this company! Honestly by far the worst! I was charged numerous times and only one line was activated!! Called customer service representative and she kept saying “yeah I know” “yeah I got you” idk if it was her fist day or if she just didn’t know what she was doing but she didn’t have me at all!!!! Now I have to Wait til tomorrow to solve my issue!!!!!! I can’t wait to switch to another phone company!

I Chose 1 star because there was no 0 star. I was with total wireless forever. Not anymore. The wasted my time on two different occasions over sim card issues. They also lied both times. Choose some other carrier. These were not the only incidents. Just the ones that made me dump them.

Total Wireless company employees are liars and bullshit artists, I have spent many many hours, probably days of my time trying to fix their mistakes and use the basic functions of my very expensive and upgraded cell phone. They have disconnected my service multiple times and turned off my data many many times. I would rate them way below 0 out of 10 stars. Don't even give them a look unless you like to have a company make you mad as hell with their incompetence and shifty service, if you get any service at all. Their techs don't give a damn about you or your phone service, they tell you lies, hang up on you and don't call you back when they say they will.

I've had total wireless for years. They were great till Verizon, got ahold of them. Customer service is horrible, won't and can't say anything good about them. Hell, they don't have a customer service because they never come to the phone. After the automated tells you, let me get a customer service representative. You never get one I did have an issue with total wireless. They finally fixed it, but it took a month. Whole month to correct it

Exactly a week ago, we got scammed at total wireless.No receipt.They not only overcharged, but tried to cover up a $190 transaction by putting 0.00 . Luckily SOFI has the proof on their website. Also tried to set up bogus bank account in my name, while they "set up" the phone. Hopefully no one else goes through this. By the way, the store is in Moline Il.