Total WirelessReviews of totalwireless.com

Please do not by service from this telecom service provider. Bought a prepaid sim with $60 recharge on Thursday evening. It worked till saturday night and stopped working. The begged the Customer service provider to provide an esim instead. They said my Iphone 12( which was never Locked to any network) is not compatible to esim. I asked for a duplicate SIM and they said my sim are locked by my phone. I had to forgo my $60 and go for new provider through which I was able to get a esim as well as physical sim and working 100% without any issues. I visited their office as well and they just give after asking bunch of stupid unrealistic questions for an hour. THe agent itself said they are new to texas region and hence lot of issues.

If I could rate negative stars, I would. Total Wireless number porting is an illegal nightmare! Tried to port-in a phone number, only to be told because their systems require deactivating lines to port in that any line discounts will be forfeited. Uh … no. FCC does allow ONE-TIME charge to port. All their customer service is outsourced to other countries, and reps just read scripts even knowing the script doesn’t apply to my concern. Avoid. Can’t imagine the nightmare porting out would be.

It is hard to imagine a company that needs your business can be this bad. They are far worse than any government agency or megacorporation I've ever dealt with. I have spent over 4 hours of my life trying to even get service initiated. I then had a problem with my sim card and spent another hour trying to work out the problem which didn't get resolved. I then decided to try Mint Mobil (who has been fantastic) and needed to get a transfer pin to escape Total's horrible plan. That cost me another 2 hours & then was told it may take 3 hours to receive the pin.....still waiting

Could not get wifi calling with a Galaxy Flip Phone! They said it was my phone, hahaha. My phone is newer, and works on T-Mobile and regular Verizon. Customer service was inept and the system worse. On the phone with them for hours trying to get out of the "service". They entered our (their) account number wrong. They had a zip code from our previous address when our bill payment was set up from our new address. You go through one set of verifications and then you are transferred to another to do it again. They try to send you information when you don't have the service to receive it! Their agents are ok, but evidently stymied by an inability to progress in the system. It was beyond frustrating. NEVER support this company.

so funny that they are running the biggest promotion fo the history and there's no way to activate the sim cards

I have been on total wireless over 5 years. I haven’t had a problem until this year. I have also had the same shared plan the entire time. I have 3 phones on my plan. 2 days ago total wireless said my data had exceeded 115 GB since Aug 30. I have went through the text system and 7 customer service and technical support (which are the same), trying to get some help. 2 of those people actually gave me slightly more than the canned responses that kept being repeated. One said that my specific line had consumed 43 GB of data on Sept 8. The other told me that my specific line has used over 70 GB of data of the 115 used. I do not stream, watch movies, download or anything else on my phone that would use large amounts of data. On any other month it would show my phone using less than 1 Gb per day. I asked them if someone in IT could look at this. I was told the same response. I was on a shared plan and the data had been used according to their system. I asked to be transferred to a manager. I was transferred to another customer service person. They said I wasn’t allowed to speak with anyone in IT. Today the app will not let me look at any of the line’s usages. It tells me to contact a specific # which turns out to be customer service. Round and Round. My mom and sister listened to me talk to them yesterday and got as frustrated as I did. I can’t find any HELP!

5 year customer, Verizon destroyed a great phone service when they purchased Total. Customer service has a terrible script that includes telling the customer to "call back in 54 hours" and call back in 24 hours to see if you phone works. Can't even leave without Verizon locking my numbers after getting the number port taken care of. Go elsewhere, or to leave you fight to keep your number

I was with this company for over 6 years and once they change to Verizon towers my service went down couldn't get online or my phone lose service all the time and the phone it's self would stop working like people call me and it go straight to voicemail!!!I'm with at&t now it better then them