Total WirelessReviews of totalwireless.com

I am getting ready to discontinue their services. First of all why can we purchase 20 unlimited talk, text and data without have to call customer services. The only have 10 dollar data. Why do the ask you for credit card cvv code when purchasing something online. Not able to get to customer service line seels like it's blocked. Same on online chat. I purchased minutes it keeps saying" see your service is close to its expiration date. I buy minutes it does not send me updates. Would you like to refill your account?"It seems like my phone is connected Somewhere I am just a tag along.

Went in Total wirless store to get a phone account . Well I got an account alright 'the "total wirless employee "open 2 phone lines on my credit builder card & took 85$ cash ! I didn't know this happend until I couldn't get in my total wireless account , after calling & trying to chat on line with total wireless like the 6 th time I got a confirmation # that I would be refunded 55$ to my account t for one of the lines that I wasn't aware of. I wasn't happy because the store had got me for over 185$ in my account someone else's " store employee' name and out of country telephone number instead of mine . I was told that the number would be shut off & no longer be able to work . When I repeatedly chatted or call customer service they tell me they couldn't do anything to notify my bank for refund or ho back to store .asking to talk to a supervisor repeatedly they flat told me I could not do so . I called about the 55$ confirmation number only to be hung up on . Told they didn't know what inwas talking about & finally I was told that both lines still where active & that even tho i didn't authorize the phone or line I WAS STILL GOING TO BE held accountable for it !?This confirmation # I was given would not be good since the other line remained working all month .? HUH? NO WAY right ? my account85$ cash payment or card 100$ payment because they have no authority to credit back my card ? how sorry she was that she would NOT INTERPRET my service tell Thursday at midnight which I could then have gotten paid from my job to PAY THEM ANOTHER MONTH of service so I could remain active & s t I'll use my device !! Seriously? What the heck ? How does this happen ? I don't understand how I can walk into a place that provides a aPhone service which NO ONE can do anything anymore without , and a store can purchase a device that they prefer on the customers credit builder card & The company DOESENT KEEP YOUR SERVICE ACTIVE ? I have been on the phone repeatedly I filed a dispute against them BUT THE STORE WORKER put this charge LLC SERVICES so after waiting weeks sending screen shots & conversations I had to " CHIME" I could not be aware a temporary credit due to on my credit builder card and then it wasn't THROUFH total wirless so I will NOW HAVE TO FILE NEW DISPUTE with them on this LLC SERVICES WHICH in the mean time I GET NO CREDIT TEMPORY because it's credit builder card account not just my CHIME then I still won't have any service cause it's interrupted because t he 185$ instore ripe off got me ZERO BUT FREE PHONE so no credit for other line no credit HEADACHE I am still going through , none for the other phone I purchased & had no enjoyment from ,CANT EVEN GET ON THE INTERNET OR MAKE OR TAKE A PHONE CALL ! SO WHOS RESPONSABLE not TOTAL WIRELESS NOT CHIME MY CARD PROVIDER Iguess even the confirmation # month service refund ( lied ) corporate lady t that she personally would make sure that my service wouldnt get interupted tell my pay day thursday this week wasnt even honest with me ! my job requires me to have phone service now i am in jepordy of LOSING MY JOB . All from entering total wireless Independence Missouri 40 hwy

I signed up a few months ago. Opened their website and put money in my wallet thinking my payments will come out of that. I was very wrong. My service was shut off three times. I called the 611611. Convenient when your phone is deactivated. I was told my phone wasn’t connected to that account. When he fixed that the money disappeared. I have documentation comfirming the payments from before this. I have tried twice to get this fixed. Their customer service is horrible. They claim they didn’t receive the transactions and I should contact my bank. The documents were printed from their website

As soon as Total Wireless was taken over by Verizon prices increased and those of us on the lowest plan can no longer access our account via the app. Very poor customer service. I switched to Mint Mobile AND i can use an app for my account. It’s also 10 dollars cheaper a month for same coverage and plan.

Signed up for the $20.00 / year for 5 years. Brought my own phone with me. Said I was not eligible as I didn't bring from another cell phone provider. Excuse me but I did. Consumer cell. These people need to be sued as they have false advertising. Thinking seriously of finding an attorney and suing the crap out of them. 2. Had a hard time understanding the person in customer service. Very apologetic for someone who's fault it isn't. BEWARE OF THIS SHAME COMPANY / VERIZON

I ordered a phone from total and it must of gotten damaged from shipping ... So I made a review about it and out of nowhere total sent me a email saying they wanted to rectify the issue. I never even talked to anyone at total about the broken phone but because I had received the email I finally contacted total and my issue wasn't resolved cause my phone was going dead .. but no one contacted me back..

we bought a new iphone 13 and delviered today. the phone has a corner has a scratch and paint off. I called them to ask for an exchange and they basically said i scratched the phone and this is horrible. and they will not exchange and asked me to pay shipping fee to send the phone back then will review it. the indian woman hung up my phone as well. heartless and unbelieveable. First time dealign with this company and just horrible.

The store in Oakland is selling promo phones. These guys are criminals.