Total WirelessReviews of totalwireless.com

Besides horrible connection issues. They have a feature to pause your service for up to 90 days without losing your number. DON'T do it! I spent 2 hours on the phone with customer service to reactivate the phone that was paused. They reactivated it but the number changed. I told them it wasn't the same number. So they started all over again to retrieve the number. Activated it again and the number changed AGAIN! Said they wasn't able to retrieve the original one. "False advertisement" on the pause service. Then I log into my account only to find that they've added 2 extra plans that I know nothing about. VERIZON! You ruined everything good about Total when you took over. 6 years I've been a customer, but count me out after my plan expires

I signed up for a plan that was supposed to be $20 a month. The first payment was fine. When it was time for the second payment the price said $40. I called and talked and chatted with SEVERAL agents, multiple tickets created etc and the price was never fixed and they said they could not give me back my $20. Even thought they said it would be given back to me. Do not trust this company and the customer service is atrocious! Also all non American agents. Run! Don't waste your time or your money. It was a classic bait and switch.

I wanted to give Total Wireless another try and before I could even transfer my number over I have been having problems getting the phone I ordered and when I tried to called several times to get some information everybody give me different answers and none were correct. I had to go on reddit to get the correct info on what was going on with the motorola 2025. The customer service was giving me the run around.

missed incoming calls and text messaging stops working. I have another phone on straightalk, same verizon towers and it works. 3 times Im told the problem was corrected, all that happened is I lost all my data.

Please don’t get involve with Total Wireless, they never apply the promotions , not even after 7 phone calls, customer service is really bad. Deceiving information to make you buy a phone

Atrocious. Would give negative rating if possible.

Only been a client of Total Wireless for 1 month and already want to cancel my subscription. I moved over from Verizon. The service is about the same however customer service is non-existant! You CANNOT OUTSOURCE technical support and hope that AI can cover everything else. Chat freezes after they say they are connecting you. Took me 3 hrs over the phone to help a family member also transfer over. They had technical issues and he did not have access to his account for 3 weeks so was unable to register for Total Rewards. Now he has access but they tell him his reward account was created, without his consent, and he can no longer put a referral code in. I have been on the phone 8 calls today, 3 hrs and keep getting hung up on when I start talking. They do not speak english and DO NOT understand any issues outside of a script. TERRIBLE and considering moving back to Verizon

Worst customer service I have ever received. Bought a 40 SIM card/plan. The SIM card only worked 2 days and stopped. I called customer service to be on the phone for 2 hours, transferred to 6 diff people. 2 of which said I would be refunded, and then the rest argued saying I wouldn’t be. I finally talked to someone who took my info and my card and said the refund would be available in 7 days. It’s been 2 weeks and still no refund. I call back and the lady said nothing was processed.