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Total Wireless (totalwireless.com) has 632 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Van H.
I would give 0 star if possible. When I ordered my new phone, they sent me a used one instead. I spent hours chatting with their customer service to get a return label. After I returned it, they never exchange or refund me. I called multiple times trying to resolve this. Their customer service was never helpful despite the waiting time is hours. This company is a total scam. Avoid with all cost!!
Mr H.
This company sucks!!! Customer service is extremely crappy they want to argue about what plan you have purchased buying a new phone today with a different company this place can suck it! I hope they go out of business they deserve nothing.
James J.
Sold me plan and phone, but did not unlock the plan after I had met the conditions, and then even claimed that they never sold me a phone in the first place. I still have the box from Total Wireless that had the phone in it right next to me. One of the worst companies I have ever dealt with. Customer service is rude, incompentent, and useless.
Renee C.
I had to buy a 40.00 plan on the 6th. I put the 40.00 on it. Then called to see what other plans there is. YOUR agent put me on a cheaper plan on the 6th. After I told her over and over not to. I'm switching phone service. You all won't give me a 20.00 refund!!!!! I've been with this company fir 4 years. I'll never go back to you all. Your customer service sucks and your agents don't speak English
Burhanettin S.
At what point will we get a good service that we pay for? They never miss taking the money, but give us little to nothing
J R.
My wallet on dashboard has fund but you guys turn off the service now i have to wait to 8 in morning just to try and talk with a human to tell them to apply the fund from the wallet. This is poor service I have had to do this from the last 5 months this company suck big time. It would be nice if they could give u a total amount to pay no this company can't seen to do that I paid the amount due then the company generates a whole different amount to be due the next day. Why can't the total be there instead???? Why so it can be paid... I have went to Walmart and loaded my so call Wallet with funds to try and prevent them turn of the service we'll I woke up and service is off but funds sitting it wallet.. wtf total wireless
Unholy
This entity should be honest up front and market themselves under the name..Total Joke Wireless😕Our unlimited plan provided super slow and often non-existing data access.Worse than their signal... customer"support" Wasted many hours in all sects of "support" before a rep got off the elephant and took my call..Once,waited 1 1/2 hours!!! Nobody answered. Several times I waited 20+ minutes on hold till I just hung up,all the while the voice over is telling you how important your call is to them. What a crock!! After finally reaching a rep. we went through trouble shooting,which concluded with me re starting my phone.Said he would call me back in 5 min. Never called back!!! Called again, waited nearly an hour this time on hold..then,after me telling him I just went through the trouble shooting an hour ago,he said we should go through it again..so I did.. again assured me he would call me back in 5min. Once again, did not call back at all!!! Wasted hours to no avail... Total is maybe,..a half step up from two soup cans and a string......GOOD-BYE Total by verizon!!! ZERO STARS........
Kirsten A.
Ive never really had a problem with them until now. My phone broke 4 days ago and I decided to just buy a new one. After paying $750, including express shipping, it has been 4 days and I still don't even have an ETA or tracking number. It still says "pending remote approval" which doesn't make sense. I understand it wasn't going to come through in 4 days, because I read the fine print of "1-2 days after it's been shipped". However I should at least have a tracking number and since I don't, I called. When I called yesterday to ask what’s going on, they never answered. The entire 1 and a half hours after an “estimated 1 minute wait” and no one answered. Then, I just got off the phone today after 45 min of “your call is important to us please stay on the line”. I can't even begin to explain my rage at their horrible customer service.
