Total WirelessReviews of totalwireless.com

Would have gave less. Garbage company and horrible service. I have used Total Wireless for a long time. Was great before Verizon now trash. Service is worse than ever in places I never had issues. It is like that on my family's iPhones and Google . All the sudden we supposedly used a ton of data even though have never really had issues. My wife bought an Extra 5 gigs of data and supply we used it in a day???????? Called to find out which phone or on what / where and said they couldn't say but just that it was used. I think it is bullshit as our service is so bad we HAVE to use Wifi for Internet at home and some calls. Would highly recommend a different provider

Absolutely the worst customer service I have ever had to deal with anywhere. I was a customer for almost 2 years because I was trapped in a phone lease agreement. I have never been treated so badly. Any time I had to contact customer service it was a nightmare.

I had been using Total Wireless since 2018 with minimal problems, then it changed to Total by Verizon and the troubles started. In the last few months, our phone service has been disconnected with no warning before my end of service date. Getting service back has on has been a nightmare. When I try to pay by bill early, my money goes to a wallet, but doesn't pay the bill. I'm probably going to switch to someone else soon, because I can't have such unreliable service. Addendum: Third month in a row now that they disconnected me before my bill was due. My autopay was set up, everything looks fine. There is even money sitting in the wallet. They can't give me any reason this is happening. I'm switching to a new service. This was their last chance.

Complete and utter joke, waisted 4 hours on a new “home internet” that won’t even connect with a direct Ethernet line.

Absolute trash! Phone powers off anytime it wants to. Shuts down while trying to make calls, if another call comes in or just when it’s sitting unused. My phone number had to be sold to every spam list available because from the moment I had service with total I was inundated with spam calls all day every day from morning til night. Agent signed me up for insurance that I didn’t ask for and neglected to disclose that your bill is higher if you pay at a store. Data is so slow that you may as well not have any so if you need a phone for work this isn’t it. You would be better off using to cans and some string!

I would give NO stars. This service SUCK 1.NO custoner service 2.Online service doesn’t work 3.Can’t even pay bill unless you speak with someone and most times the lines are down or they are closed 4. Chat doesn’t work 5. Phone cuts off on its own

Warning stay AWAY from Total Wireless! I spent TWO weeks trying to get help w my new IPhone and service that sucks. My phone is defective. Service is so slow. I literally waited on hold for hours. Even when I chose the option to have them call me back I answered and was put straight on hold for 44 minutes! I tried getting the info for a refund when I realized what a nightmare it was going to be and no one would help me. On the last day eligible I just got dicked around while they stalled trying to send me outside of the company to a paid service to try and fight for my money back. Now I’m stuck w a phone that sucks, 3 months of pre paid service that sucks and brain damage from trying to get some simple help. This is the worst experience I have ever had w a telecommunications company. Verizon should be ashamed.

This phone services SUCKS. When you get the best package. And they cancels your data every 4-5days. Specially the online agent name princess Ryann. He do not help and just tell you reset the phone. And the phone plan I have is unlimited data plan. And when I call it said I have no data plan DO NOT USE TOTAL WITLESS PHONE SERVICES