Total WirelessReviews of totalwireless.com

If I could provide negative stars I would. Don’t waste your time. Trash service and no one is helpful.

I lost my phone. I provided them with all the appropriate information to prove i was me and the phone in question and account it is under was mine. All I wanted was the last known gos location of phone, something that BOTH AT&T, and TMobile have done for me in the past. They refused to do that. On top of that, just to get to be able to talk to a live person was 10 minutes of annoying virtual assistant Q&A times 2. Yes, after talking to a first virtual assistant, I got transferred to another virtual nassistant and went through the same 10 minute Q & A bull@#%$ again. They at least gave assistant number2 a different voice than number 1.

I would not have given them one star really my daughter paid for her service got this crazy lady who was singing could not turn phone on but took money off credit card second lady said she did something wrong but she fixed it call back in 24 hours called back guess what still not on waiting for 24 more hours can't talk to supervisor can't do anything about it worst company around hopefully someday phone will be back on getting out of contract as soon as possible

Once upon a time, I had a small issue. Nothing too crazy, just trying to get additional data using rewards points. It wasn't showing up on my account and in this case, I wanted reach out to customer service over the phone. This was the worst, the WORST mistake of my life. What was supposed to, likely have been, a simple solution turned into a multi hour, all day nightmare from hell that should seriously be considered for internal case studies. I get patched in with one rep who "promises" me the solution, only for them to screw up my call forwarding and needing me to fix everything myself so I could receive calls again. THEN the next rep I get, halfway into the call, hangs up on me. Alright, good track record so far. The NEXT rep, claims to be part of escalations and asks me for a 6 digit pin you get via text for confirmation. I give her the number, she WAITS OUT THE 10 MINUTES then basically tells me it doesn't work. Then says she sent it by email, but cant even tell me what email that WAS. I ask to receive the text again, and get hung up on AGAIN. So now I get ANOTHER rep, who I outright just tell flatly that I need to go beyond escalations at this rate, but he seems INSISTENT that he "JUST HAS TO TRY HIS SOLUTION". After 45 minutes of asking the dude the same, damn, thing... he gets me not to a supervisor or escalations, but TO ANOTHER REP. THIS next rep was outright the worst and the most uncreative liar in human existence. First, he tries to tell me he's taking notes on my account (but then tells me he can't, even though he SOMEHOW got my IMEI number from a prev rep). THEN he tries to tell me that I have "NEGATIVE DATA" which is not even real considering the high speed data cuts off after 5GB and switches to their slower traffic. THEN he tries to tell me "its and outage at your area!" despite me BEING ABLE TO MAKE CALLS OUT TO OTHERS (just not others to me). THEN he tries to tell me "its because you're not on a 5G plan" even though, and looking over the plan I've purchased, that was incorrect. And then wants to do this circus performance of wanting to have me take out my sim card, so he could assign a 2nd ESIM, so I could "have my device properly activated". Let me remind you, this is just about not getting my addon data. I told him not to touch anything of my account because of how contradictory he was to himself. Don't even ask for a supervisor, because they will find 80 different uncreative answers to not get you one, even though he said he had his supervisor RIGHT NEXT TO HIM, GIVING HIM THESE ANSWERS. This took place over the course of 4, god awful hours. And you wanna know what my ACTUAL solution was to this whole entire debacle? Take a guess, you probably may or may not know already. A rep just had to submit a ticket to get my data on the account activated. Over the text chat. With someone who actually knew how to do their job. That took only 30-ish minutes. If you don't have this cell service as your provider, I highly suggest you don't start now. Whatever Verizon did with them, completely kneecapped their capabilities compared to what they were years ago. It may be cheap-ish, but just know you're walking into a multi-hour trap if you are to have one. minor. phone issue. Just go to Visible, just go anywhere else, because this ain't it chief.

I’ve been using Total Wireless for a while, and every time I asked them to switch me to the online system, they’d say, “It charges extra to pay online"—even though I kept telling them I couldn’t come in every month. I finally went to another location where they helped set me up online, and that’s when I found out why they kept avoiding it — they were charging me extra. I’d been paying $32–33 monthly, then $27 for the last two months, but today I learned my plan was only supposed to be $20 all along. How dare you?

I've had service with them for about 3 months. All was ok. Now I've tried to port my number to a new provider and that's when the troubles started. After over 2 days, countless jours of chats and phone calls, while they said all the info provided for porting out was ok, they still haven't released my number. Buyers beware!

Was told that my phone was compatible to be switched from Verizon to Total, by Total. After purchasing a plan and paying Activation Fee, my phone didn't work, so I asked about the FREE PHONES that was being offered with New Service Customers, while I am still in The Store, but was told NOT ABLE TO GIVE ME ONE, although I was definitely a new customer. This has been a very valuable lesson because I have been without a Working phone since I switched to Total. Wasn't financially able to pay another phone after paying for activation and plans for 2 phones, due to SSI getting funds Monthly. I'm am very disappointed in their Customer Service Ethics and looking for another service provider soon. Would RATE 0 STAR like my Phone service, if I could!!

So bad trash company All people have review check about your auto pay day because this is company show me the full amount but don’t give me the full monster service every month day early one day early three day early and keep talking after 30 minutes chat he close after he don’t have anything to do so everybody here is shit a power auto pay. If you have one day different message me because I will open the case.