Total WirelessReviews of totalwireless.com

It's a scam. They will say that your phone is compatible on the website after you enter the IMEI, but once you buy the sim card and try it on your device, after you pay the plan online $40 it will say that your phone is not compatible anymore. It's horrible experience, such a shame. Why do companies do this kind of stuff to people just to earn money.

I tried to call and ask why they took my hotspot away while im still paying for it and they out me on hold and when i wouldnt hang up they dropped my service and turned it back on so i could get off the phone most definitely dont recommend

Absolutely the worst customer service I have ever seen . Websites useless . So you need to pay through 3 party service from India. They hang up on you when they don't have the answer to a question . Stay away from these scumbags running this corruption service .

Calling into their customer support and technical support team's suck. I hate calling into them. Also, when I have to make a payment that was due on automatic payment plan and it fails, I have tried going in and updating my card information and then my funds ALWAYS goes into the stupid "wallet" that they have started using this year. That payment is supposed to be for the current payment but isn't taken out until your following payment and it shuts the phone off. In order to fix this, you have to call customer service, and they have to go in and transfer the money from the wallet and then apply it to the balance due. THEN they have to deactivate your phone and reactivate your phone in order for your phone to work again. Then you have to do a shutdown of your phone and hope it's been reactivated. I spent more than 2 HOURS on the phone with the morons yesterday. I had had enough of it all and told them I didn't want to continue my service with them because they couldn't figure out what the first person did. I kept demanding a refund and demanding to speak with a manager. They just kept telling me that they could fix this and that there weren't any managers available I had to talk to 4 different people. Finally, 24 hours later my service had been restored but when I went to log in it said no devices was connected to this account. I had to call them again took another 45min just to resolve that issue. I told the representative that after all of this I should be getting a free month and all she could say was how sorry she was and she could understand. PLEASE!!!! I'm so sick of hearing that from all of them. I will be looking for another carrier next month. If I could give them NEGATIVE 10 stars I would.

I would say 0 star They don’t explain any extra fee My phone bills should be same every month but 1st bills $115 next one 154 And now $124 but they took $204 from my bank account Won’t let me log in to my account Have to change password every time I try to log in Don’t waste your time and money 0 recommend

Had been using Total Wireless for years and just recently ordered a new phone from them for a family member. They were unable to get both the data and text working together after more than 25 calls and almost 5 hours on the phone with them. I could go on and on about that experience but not enough time. Finally told them I’m sending the phone back. Had to pay 25 dollars to ship it back and then never received another phone or a refund. Unbelievable!! Should hire a lawyer but just wanted to be done with it. Too much stress. Dont even think about using them.

Horrible. Customer service reps are not empowered to do anything to help. I’ve set to autopay, and multiple times It did not pay and unknown to me I was left without service. Also, it has been 30 days and I am still waiting for a refund for a phone that I returned and didn’t use. They have no records of it and put everything on me as far as tracking and giving THEM info for one of their products. Like they literally have no record of a $300 phone they sent to me. So incredibly inept and incompetent. It is beyond insulting how they treat their customers.

They suck customer service is the worst!!!! You pay phone bill in advance and they still cut off your service and you have to go through hell with representatives to find payment!!! You have to reset your password basically everytime you log in because it claims wrong password 😑 The reset password link never works it takes you to a blank screen smh . Absolutely hate Total Wireless!!!! I tried to be patient and give it a chance but hell no!!!! Not worth the headache