Total WirelessReviews of totalwireless.com

Total offers a nice value prop being on Verizons premium network, but is ultimately held back by an ongoing list of system issues that their customer support is completely unable to resolve. We've had an account for almost 2 years and activated the bundled Disney+ perk but then randomly had it canceled despite us paying for a premium plan. Total has no idea how that happened and it's impossible to speak to anyone who can restore the perk, instead they just read a script to me every time I call. On separate occasions our phones have had the service dropped if someone upgrades to a new device or we bump someone up to the Unlimited+ plan etc. We're on autopay so it's not been a lapse on our end. It's truly astonishing how they stay in business and if it weren't pennies on the dollar I would have left after the first major incident. I'm fed up.

They don't give you a chance to cancel a placed order if for some reason you change your mind so you have to refuse the order when you get it but you don't get refunded. In my opinion they are stealing your money. I refused a sim card and it got sent back and they did receive it but, I didn't get refunded.

WASTE OF TIME. had the service for 5 months with nothing but problems. only 5G signal worked ..if it ever goes to 4G.. forget using your phone nothing works. then I upgraded to their highest plan 5G+ UNLIMITED so I can hotspot more from my laptop... HUGE MISTAKE. hot spot speed got THROTTLED down to 5mbps absolutely useless. NO ONE informed me upgrading my plan would choke my speed to useless. went from 80mbps down to 4-5mbps only. calling them is a waste of time EVERYTIME.

I opened a Total Wireless account in late December 2024 and was assigned a U.S. phone number. I obtained that number for a limited but important purpose: to complete U.S. banking and related online transactions while living in Italy. The line did not work properly. I could not receive calls, and I could not receive text messages. In practical terms, the service did not perform the function for which I purchased it. When I eventually contacted customer service, I was informed that my number had been terminated after approximately three months of non-use. Even accepting that explanation at face value, what followed is indefensible: Total Wireless continued charging me $30 per month on auto-pay after terminating the number. They continued taking my money for a service they were no longer providing and, because the account was terminated, I could not resolve online. Because I live in Italy, I initially assumed the problem was a technical issue related to location or delivery. Instead, the real problem was that Total terminated my phone number and account access, and yet the recurring charges continued. In an effort to resolve this problem, I spent nearly three hours on the phone with one of your customer-service representatives trying to resolve this issue. The representative was unable to access or resolve the relevant information. Because the line had already been terminated, I also could not access any online account to disable auto-pay myself. I was then told that auto-pay had been turned off, and I received an auto-generated email stating that it had been turned off. That representation was false, because I was charged again afterward. A few weeks later, I spent approximately another hour on the phone with three additional representatives. None of them was able to provide reliable confirmation that auto-pay had actually been canceled. So the situation is now this: Total Wireless terminated my line, continued charging me anyway, deprived me of any meaningful account access, falsely indicated that auto-pay had been canceled, and then continued billing me again. Correspondence with the corporate office was even more frustrating. They basically refused to gived any refund because they could not "verify" my account, which again, none of the customer representatives could not do after hours on the phone. In sum, Total Wireless is a total fraud.

Possibly the most incompetent company I've ever dealt with spent a total of 6 hours on phone trying to get new phone activated at one point I paid them 60 dollars finally gave up and bought another new phone through at and t and now nobody at the entire company can help me transfer my number rude and think it's funny to send me dead links I lost a lot of money because of this . Was unable to pick up my rental car and nobody at total cares

Bought one of their low-priced Moto phones from WM (locked to Total Wireless). Talked to Cust Svc, and they offered to lower my monthly payment if I stayed with them. First bill came - still the higher rate. Forced them to unlock the phone, and went to Consumer Cellular. TW deserves their generally bad rep!

Total wireless total lies,they quoted me a price and drew me into the store and cash out time was 40 more than what I said and when I paid my bill it was more than I wanted and the lady just ignored me didn't get my five dollar discount and the new phones don't come with charger boxes only a cord the box is over 30 freaking dollars!!

Will be switching services. Could not upgrade my phone on line or by phone and then could not find an open store in my area. When I finally did they didn’t have any phones in stock and upgraded my plan without a phone I wanted. Terrible customer service. The absolute worst.