Total WirelessReviews of totalwireless.com

Service SUCKS!!

I transferred my number to total wireless from Verizon. After 11 days of trying to get my number to work I was able to have Verizon recover my number and switch back. What a nightmare. A least 8 hours on the phone. I was told three times to just wait 48 hours. I spent a weeks chasing down tech support and a resolution to no end. The agents on chat are useless and can barely comprehend a sentence. The website and app are glitchy. I was promised a refund three times and never received. I'm out $20 for the first month and had to pay $40 to reactivate my line on Verizon. I also spent $30 on a phone from them because they thought my Google Pixel was the issue when it was not. It's going to cost me $10 to return the phone. So no I'm out $80 and had to go 10 days without a working phone which was a major inconvenience and spent many hours of my valuable time wasted on chasing down an issue. I would leave zero stars if I could. I highly advise anyone considering total wireless to avoid it.

The website and the app both have major issues. The service is alright as far as I can tell. But I tried to prepay the balance and it won't show up on my account. The due date keeps saying April 2026, but I paid April last month, it's May and I'm trying to pay for May. Get your gera in order Total by Verizon!!!

I cannot state this enough stay as far away from this company as you possibly can. It will be one of the worst mistakes you will ever make in your life and that is an absolute promise. I have literally spent the last ELEVEN hours (7 hours yesterday) trying to get my previously fine and fully functional iPhone activated properly. They said it would take 48 hours and now my phone is stuck in their system and I can’t even get out of it. So they basically stole my phone number and I can’t transfer it anywhere else because they claim now they can’t verify me even though they’ve already verified me 30 times literallyI haven’t even contracted with them. It’s it’s an absolute nightmare. They’ll transfer you the numbers and you will wait hours in an endless USELESS loop and you will then after 2 or so HOURS be transferred to the next level, then the next, then it will start ALL over again until someone will tell you…maybe in ANOTHER 24-48 hours. They also transfer to numbers when the team has already left so you’ll wait all night - it’s sick. This company is a scam and will start your billing even if your service never activates. And if you even think of transferring your old number, they’ll be lock it so you can’t even use it for any other provider because then I’ll try to authenticate you and you won’t be able to authenticate it. It’s just an endless loop stay as far away from this company I cannot state this enough.

Just joined Total Wireless to try it out. They offered a free smart phone with the $40 basic unlimited. Then offered $5 off plan price if you sign up for auto pay! I signed up thinking I could save a little more but they took another $40 out immediately to apply to next months payment!? WTF? Their service is fair but streaming is spotty at best. I'm only a few weeks in and already noticing several issues so be warned! Trying to save a little money is not always the best!!

Total Wireless has been accepting my $10 for add on data and not allowing me to use the data. When I call to ask about it I was talking to some foreigners and the communication didn't go well. I was asking about my data and the person was talking about other things.

There are not enough words in the English language to describe how bad of a company this is. Customer for 8 years but hoping to switch ASAP if they ever actually send me the phone I paid for a week ago (still no tracking number and they can't give me a reason for the delay). Wild goose chase after wild goose chase. Essentially a CLUELESS FLOCK OF GEESE CHASING EACH OTHER IN CIRCLES and wasting your time and money.

After 3 months of service there were 2 scam attempts and on the third month (took me 2days to understand this) My bill was accepted electronically,but zero service all together. Tech support tells me to restart my phone....(duh?) “My phone has signal but mobile network state says disconnected. Please reprovision my SIM and refresh network registration" I repeat over and over with the same lame response "it's you,not us" I changed service. NEGATIVE 5 STARS!!!!!