Total Watch RepairReviews of totalwatchrepair.com

Quite happy with my restored vintage wind-up watch, it's beautifully clean and keeps good time. I noticed they pay attention to detail, replacing a part that I wasn't expecting. I asked for a silicone band, and they put a lovely one on which matched nicely with the gold watch. Quite happy with the other watch, too, which got a new movement, and I was pleased to see the scratches gone from the crystal. Nothing to complain about at all. The customer service was excellent and the work was high quality.

Handed Totalwatchrepair a very difficult repair issue. The watch I sent them was a gift to my son for his graduation from grad school. Sadly the watch has come back to me. So when it stopped working it was more than just a broken watch. Thankfully the techs at Totalwatch spent the time to solve the problem and return a working watch to me. The techs even called me to discuss my watch. Thanks to hard work and tenacity I have a very special watch again. Highly recommend Totalwatchrepair for any watch needs....

THE BEST OF EVERYTHING!! SERVICE,COMMUNICATIONS,CUSTOMER CARE,TOTAL WATCH WILL GET THE JOB DONE . THANK YOU FOR THE CARE AND SPEEDY SERVICE!!

After returning my watch to you (because it didn't work after you repaired it), you gently informed me that I might not be using it properly - because it worked just fine for you. I spoke with three people, all of whom were as sweet and competent as they could be, you convinced me to take my watch back and try again. Someone even took the time to type out instructions on what to wind where, etc. Please imagine my tears (really!) when I wound the watch, wound the alarm, and than adjusted the leg until the alarm went off: the alarm was a music box rendition of "I Could Have Danced All Night," which I hadn't heard in 47 years. My Dad gave me that watch when I graduated from college, and it was my alarm clock until I broke it, and couldn't afford to have it fixed. It languished in the back of my jewelry box until I found you. Thank you for your good service, kind approach, and lovely memory.

I would recommend Total Watch Repair as they did a wonderful job on my Skagen Watch. I sent my watch to a manufacturer repair service and they sent it back saying it wasn't repairable. Total Watch cleaned, repaired face dial, put new crystal in and polished it for a GREAT price. I'm impressed and will certainly use them again!

From the gal at the front desk (Nicole) to the watch technicians and everybody I met, they were fantastic! I had several watches that all needed something - adjustment, repair and a custom watch band. TWR people were super nice, and spent a lot of time with me to make sure I understood best options. The work was flawless and it was a great value. Thanks TWR!!!

They at first told me the band would have to be ordered directly from the mfg.. After I followed their advice, they contacted me again saying they could help me. Too late, but they gave it the old college try ! I'd contact them again ,just because they went out of their way a second time to help me. I wish more businesses were that helpful .

Fantastic customer support. I'm In Brisbane, Australia - and the distance or quantity involved in my order did not matter - I was able to return the items and receive shipping confirmation very soon after the order was submitted. Best returns & coordination I've had online. Thanks guys