Total Tax, IncReviews of totaltaxinc.com

I honestly couldn't be happier with the service we received. We seriously had gotten ourselves into a dilemma. I reached out to SO many different firms only to either never hear from them or be completely ghosted. I was hesitant, but I did my research and decided we were just going to go with Total Tax. From the moment I had my first conversation with Nick, I knew I had made the right decision. Not only was I 100% confident that they knew what they were doing, they really calmed all of my anxiety. Communication was outstanding! 10-years of back taxes were handled timely. A huge weight was lifted off our shoulders. Thank you, Steve, Angela, and Shane!

Everyone was patient in working with me and very helpful answering all of my Questions. With Total Tax's experience, I was able to resolve my past tax situation. Thank you Total Tax for all your help!

They are truly professional and courteous. The entire staff I have spoken with and very satisfied with my experience and help from Total Tax. Mark Walstrom guaranteed results and I couldn't be happier. I am going to do business with Total Tax again and in the future. Much Appreciation to Mark Walstrom and the staff. Thank you all for handling my problem quickly and professionally.

I contacted total tax thinking my deceased mother had 4 years of income tax returns. We agreed to a term in an amount, only to find out that she didn't have 4 years but only two so they told me they would renegotiate the price and they would go ahead and take care of everything. Including getting the retirement form of a W-2 as well as the social security information for income to prepare taxes. When I got the amended bill, I thought that it said that all I was going to pay was $800. I thought well that's reasonable for 2 years of income taxes. I was charged $1,200! Only to have a standard deduction text preparation. They took one full year of tax returns leaving me with only one and a half years which was not what I was expecting when I negotiated them preparing my bill. They told me they sent me everything I needed that all I needed to do was sign and mail the tax forms. As soon as I downloaded them and printed them, I mailed them. I got them two weeks ago only to find out that there were no w-2s or retirement information and that I needed a form that wasn't included. All I can say is unless you've got some complicated tax returns and have a whole bunch of interest that you're trying to protect, then use them. But if you have simple tax issues that need to be filed do it yourself! Because I feel like I got completely ripped off by these people! They told me I was going to be in good hands and that they would take care of everything and make sure I got the most that they could get for my returns. But what they really did was take half of my returns just for filling out a stupid TurboTax type program where you just fill in the blanks. It probably took them all a 20 minutes!

I'm really disappointed with after speaking with Total Tax reps that it has been more than 2+ years and still no resolve solutions. When I ask about updates, their response is IRS has not responded. I now have paid more money than just pay what the IRS has on their website. Frustrated to be used by a company that can't fulfill their obligations.

Steve and the crew at Total tax are 5star professionals when it comes to solving your tax problems. He Treat you like family and hell, I never met him in person but I feel like he’s family because of the personal care that was taken for my case. I would recommend all my friends and relatives that have tax issues to reach out to Total tax to help solve any legal tax problems. Once again I like too thank Total Tax for putting up with me on getting this done.

The staff and specially Mark Walstrom treated me professionally and compassionately through two year process due to COVID-19. My stress was alleviated after hiring Total Tax and talking to Mark when I had a questions in regards to my case. I was kept informed throughout the two years and always reached someone live when I telephoned. The resolution was much better than expected. I am incredibly grateful for their services and HIGHLY RECOMMEND! Thank you Mark Walstrom for your professionalism much appreciated!

The staff and specially Mark Walstrom treated me professionally and compassionately through two year process due to COVID-19. My stress was alleviated after hiring Total Tax and talking to Mark when I had a questions in regards to my case. I was kept informed throughout the two years and always reached someone live when I telephoned. The resolution was much better than expected. I am incredibly grateful for their services and HIGHLY RECOMMEND! Thank you Mark Walstrom for your professionalism much appreciated! Maria D Morando