totalbyverizon.comReviews of totalbyverizon.com

I had service with Total Wireless for many years and experienced good service with no issues. They used Verizon lines, but not Verizon sales tactics. When Verizon recently bought up and rebranded Total Wireless as Total by Verizon, I immediately began to experience issues. First they wanted me to select a Verizon calling plan. I selected the legacy plan equivalent to what I had with Total Wireless. But every month for many months, I kept getting messages near the end of each month that my plan would end unless I chose a plan, something I had already done. When I tried to get my phone numbers ported over to T-Mobile today, Verizon made it as close to impossible to port the numbers as they could possibly make it. They would only accept one of the two porting pins I had requested and received, insisting that the second pin was wrong, and wouldn't port the second phone number. Then they said the zip code I was asked to provide was inaccurate, even though that was the (accurate) zip code showing on my online account. Next they weren't happy with the account number shown on my account page as my cell number. Instead, I had to provide both 20 digit IMEI numbers for our two phones. Was the issue to stop some sort of fraud? Was it to find a reason to keep me from leaving? God only knows. Each time anything was done, Verizon also requested that I read back an access pin, which was done successfully. But apparently that was not enough to prove my bonafides. I was on the phone with them for over two hours today because they wouldn't accept the transfer pin that THEY sent me. Did Verizon think I will keep doing business with them after all this unnecessary bureaucratic nonsense? If so, they were sadly mistaken. When I used to have them as a carrier years ago, they used to call me up at the end of my 2 year plan and try to coerce me to get a new phone so they could keep me under contract, not once but multiple times. Verizon used to have the best network coverage in my area. But AT&T and T-Mobile now have the best 5G network coverage now. So who needs them? Good riddance Verizon!!!

I have been trying to port my number from Total by Verizon for 2 days. They will not release my that I have had for decades. I was also told that I would have to buy a new sim card from them so they could establish a new account with my IMEI, and then maybe they could release my number. Absolutely ridiculous. They are holding my number hostage.

Trying to receive a transfer PIN so that I can change cell providers. Countless calls have resulted in noo action on TotalVerizon's part. They offer a help text call at 611611 which does not work. Today I was told that I will receive an email with the transfer PIN...never arrived. Then told that the 611611 is not working. Absolutely terrible customer service.

I Bought A Phone And It Was Locked To Total I Tried To Unlock it And I was told I had to pay 150$ Or I Had To Activate it on total for 12 MONTHS?!!??! I think I Should this is even more evidence that Verizon is CRAP

Don't go anywhere near Total by Verzion, formerly Total Wireless. For a while this service worked, later the tethering quit working (Google it, many people have the issue) and Total was useless at helping resolve the problem. Later, in trying to add new phones, Total took us on a joyride of days of "we'll call you back in 30 minutes" experiences, only to have each call back start again on the same merry-go-round. Then when we'd had enough, we found their website didn't work correctly to port the numbers out, and they refused to be of any help, taking us on the same merry-go-round from hell. Don't even consider this inept company or you'll lose days of your life, and possibly access to important things due to so many services depending on SMS for multi-factor authentication these days. At this point though, abandoning ship and getting a new number may be the cleanest way out. If they hadn't already sucked our lifeforce down to 0%, I'd probably hire an attorney and find a way to punish them for holding our numbers hostage agaist FCC regulations.

When it was Total Wireless, I would give it 4 stars. Not awesome, but good enough and for a good price. Ever since Verizon bought them out, now I get dropped calls several times a day. Lost contact during some important calls, so I am forced to go to another carrier. Guess what, it won't be Verizon. Hopefully others will follow suit, and their war of attrition against prepaid customers will back fire on them.

I was a Total Wireless customer before they were taken over by Verizon. Total Wireless was a low cost alternative to the major carriers. The service wasn't perfect, but I was happy with the value for the cost. That all changed within a month or so of the buy out by Verizon. They immediately started making changes to my plan which were promoted as "upgrades," but were in fact reductions in service, as noted by tiny asterisks and fine print. When I called customer service to complain, I was told that my plan "had always been that way." It was like some weird scifi world where they were telling me that things I had done and experienced for the past few years weren't real. Honestly, it seems like Verizon's agenda was to get me to upgrade my plan, which, ironically, I would have done happily had Verizon been honest and said they were making some changes, and these were the new terms and plans. I decided, though, not to upgrade only because I didn't want to reward Verizon's dishonesty. More recently, the quality of their service has gotten horrible. Dozens of dropped calls every single day, and completely unreliable internet. My problem is I live in a rural area, and there aren't many options for me, so I have been making the best of the sorry Verizon service. However, the very latest scam Verizon is using is to cheat their customers out of data. I know this is happening because for two months now I have checked my data when it renews, and Verizon has subtracted up to almost 4 gigabytes almost immediately. When I check my phone it has logged maybe 300 Megabytes of use, which seems about right based on my past experiences. I know that the cell phone companies say there may be some descrepencies between how your device accounts for data, and how they do it. But over 10 times more!?! Come on, this is out and out FRAUD. And yes, I have contacted Customer Service. Twice, in fact. Some very nice sounding young people with foreign accents have tried to help me "fix" my phone, but in the end there is really nothing they can do. They are, unfortunately, working for an incredibly dishonest corporation.

Long time totalwireless/now total by verizon customer. Ordered a new phone to upgrade my wife's phone. Ordered on 11/1. It is now 11/6 and they have still not shipped. Told it MAY ship in 72 hours. They should advise when ordering that they are taking over a week to ship items. Trying to contact somebody is next to impossible. My credit card had hold as of 11/1, date of order.