Torro OffroadReviews of torro-offroad.com

Ordered my tent in January 2021, after waiting 8 weeks emailed and received a response telling me I should receive a email with my tracking information soon. After waiting another month tried to contact the company without any response. I sent a registered letter canceling the order and requesting a refund. I received a email from Corey Johnson stating they had problems with their website provider and did not have access to the customer data. After the website came back up I have not been able to get back I touch with Mr. Johnson. I just want my money back and move on but will probably have to file a law suit. Wanted to support a up and coming small business but got took instead.

I was excited to try a Torro tent and Corey Johnson's rooftop tent importing business but unfortunately I cannot recommend this company. I was pressured to purchase in late January for what I was told were "1 of a few spots left" to ship in early February that did not happen. It took almost 3 months to receive my tent. Torro is not proactive in updating customers about shipping delays and is slow or unresponsive when you inquire. When we finally received the tent no key was provided and I have read online that others have experienced the same issue. As expected, Torro has done nothing to remedy the missing key issue. Therefore, I proceeded to pull the locked latches and the "lock" easily broke. It's a poorly designed and cheaply made "lock" and "latch". Now I have a tent with broken latches, no key, and Torro does not seem to care. Go elsewhere! They do not respect their customers and there are plenty of other RTT providers to choose from. I doubt Torro will be in business very long...

After reading reviews on here, I feel fortunate I received my tent. I did not receive my 500w electric generator or solar panel. Like others on here, I get no response from emailing the company. I also cannot reach the company by phone and their voicemail is full. I disputed the charge for the products not delivered with my credit card company. If I had to guess, based on my experience with their lack of communication and now their website going offline, Torro went out of business. Even when their site was online and they were replying to my emails, they were very poor at providing updates during the very long production time. Do not order from them, even if they do come back online. The tent is awesome and very high quality. It's too bad that's the only thing they do well.

Torro Offroad has no one answering their phone, their phones cannot take anymore messages. their website is down. I paid in full for a Torro Offroad on March 12, 2021. I have not heard from them and I cannot get ahold of them. Corey Johnson is AWOL. I would caution anyone from spending any money with this company at this time.

Ordered my Bataan Torro RTT on 18 Dec 2020. After waiting patiently I called Torro and spoke directly to Cory Johnson, who told me my purchase would be shipped shortly after 20 Feb 2021 - it is now 5 May 2021 - Torro’s website has been down for weeks, their phone, both sales & customer service, have full voice-mailbox are/have been full and their e-mail is unresponsive. Check Torro’s street address - it's a USPS building. So has Torro abandoned their customers or just gone out of business and not told anyone. Clearly I can not recommend them.

From the beginning this company has made numerous mistakes and lacks honesty. The site advertised free shipping and allowed us to purchase and process our order in March 2020. However I am told a month later that I needed to pay for shipping. It is now July 6, 2020 and still no promised shipment!!!!!!!!!!!!! Terrible business practices.

Never received the tent. Absolutely worst customer service I have ever experienced.

I really hate to do this, but I have to. We ordered our car top tent in February. It is now July and still no word on if/when we might get our tent. Communication has been spotty at best with no real understanding of why we don’t have this tent yet. Torro talked about quality coming out of the factory not being up to par so they sent them back to be fixed. This is great, but is something that should have been dealt with long before going public. Torro is now pointing fingers at the shipping company for all other delays, but really that company was Torro’s choice. We had gotten a YouTube video message a few weeks back talking about updates on shipping etc , but that got taken down when people started to post about their concerns about the legitimacy of this company and likelihood of ever seeing their purchase . Honestly I thought that was a brilliant PR move. Let people complain in a public post that was not really public. They mentioned in their video post that they had made a mistake, and will in the future work with a more mature shipping company. I would recommend following this same advice and go with a more mature company for your order. I am at the point of this review truly wondering if I will see this tent.