Toronata LLCReviews of toronata.com

My wife loves the quality. Nice color and build.

Well, it’s my own fault for not doing my research first. Like all the reviews say don’t do business with them. Items are not stocked and customer service is non existent. Reporting fraud to my card company.

I didn’t receive my shipment and you didn’t respond to my email.

I still have not received the return label

High quality of leather, what you seee on the website is accurate.

I’ve tried to get a return authorization from you for over a week. No response. Worst company ever.

Dear Toronata Team, I have been a Toronata customer for some time and have always appreciated the quality of your products. Unfortunately, my most recent order experience was disappointing. I placed an order for an iPhone 17 Pro Leather Wallet Case on 5 January 2026, but I received no shipment confirmation for several weeks, despite sending a couple of emails to the info desk at Toronata. By the end of January, I was becoming concerned that something had gone wrong. Fortunately, on 30 January, I finally received notification from FedEx that the order had been dispatched, and the product arrived on 3 February. I have no issue with the product itself — as expected, the quality is excellent, and I have happily used similar Toronata cases for years. However, the lack of communication regarding the delivery delay was frustrating. I would strongly encourage improvements in customer communication, particularly when orders are delayed, so customers are kept properly informed. Thank you, and I hope future orders will reflect the high standards associated with your brand.

Here is how to get your money returned from Toronata. The return box does not work on their website so use the chat feature next to the return box. In your comments mention there is a 14 day return policy, list the date you are returning the item. Copy and save your comments and the Toronata customer service response which says they will get back to you. Now call your Credit Card Company and Dispute the charges and send the copy of your chat message to your Credit Card Company. I received the money back from my Credit Card Company. Do not do business with Toronata. Awful company preying on consumers not to dispute the charges on their credit card.