Toronata LLCReviews of toronata.com

Response from Toronata LLCAug 16, 2024

Hello; After we realized that the shipping company had lost the package, we wanted to rectify the situation. We have created a shipment with DHL to ensure that you receive the product. It is currently in transit and will be delivered to you in 1-3 days. We apologize for the loss of time we have caused you. We have now improved our transportation service. We are trying to provide the best service for our customers. But sometimes it takes time to correct circumstances that are out of our hands. Thank you for your understanding. Your DHL Shipment Tracking Number: 420302909261290326107601790988 https://www.dhl.com/us-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=420926759261290326107502318489 Yours sincerely Erdi BALTA TORONATA OWNER www.toronata.com

Response from Toronata LLCAug 16, 2024

Hello; I realize I overlooked this. I know it's not an excuse, but I want you to know that I want to solve this problem. I have sent you your return label via our return panel and you can also return your order with this label via the link below. https://api.easyship.com/v1/get_label/5a7edf25-ead9-41f8-adb3-329250291dd7?document_type=label&page_size=A4 I will also refund the money without receiving the product because I made you wait too long. Thank you for your understanding. I will try to provide a better service for your next order. Yours sincerely Erdi BALTA TORONATA OWNER www.toronata.co