Alisa B.
Great teksture of the product
Great teksture of the product. I higly recomend
Heather Yunger didn't take a typical path into the culinary world, it came mostly out of a crazy (but effective) superstition. A superstition for her beloved Boston Bruins meant bringing her signature cookie, Black & Golds, for every home game.
Top Shelf Cookies (topshelfcookies.com) has 323 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Alisa B.
Great teksture of the product. I higly recomend
BO
Cookies weren’t as great when I first tried them. They were hard and not much flavor. I’ll give them another try though! :)
Response from Top Shelf CookiesMay 6, 2024
Hey, Sorry they weren't what you remember, Heather will be in touch to see what we can do to make this better
AMM
Wonderful cookies, great service, incredibly fast delivery, perfect everything except the website. I found it hard to place an order using it. Otherwise, my rating would have been 5 stars. I will, however order again since everything else was great.
Response from Top Shelf CookiesFeb 27, 2024
Thanks for your order and kind words, we'll be in touch to figure out where the pain points were so we can improve!
B S.
All cookies were very good except the dark chocolate mint- I thought these were harder than last time. Or would have given 5 stars. Excellent delivery time.
Response from Top Shelf CookiesFeb 5, 2024
Hi There, Thanks for letting us know, we'll be in touch to get more details and make this better for you, we appreciate your orders and repeated support of our business.
Linda G.
I ordered cookies based on experiences of someone getting cookies at the shop. I had to have them shipped, and when they arrived, they were good but not great. So I warmed them up, and that made a huge difference! Packaging should include instructions for warming up (as Levain does).
Response from Top Shelf CookiesFeb 5, 2024
Hi Linda, We don't serve warm cookies at our shop as the bulk of our product does actually go out the door packaged. Thanks for the feedback
dog M.
delivery was timely..this months cookie flavor wasn't our favorite and was little dry...first time we haven't LOVED our cookie!!!but they are good, just not great!
Response from Top Shelf CookiesDec 6, 2023
Sorry this one wasn't as well LOVED, we'll be in touch!
xxxoooo
The company went out of their way to deliver my order after the shipping got messed up by UPS. One of the people I sent them to was very happy with them and said they were very very good! The only reason I didn't give 5 stars was because the website was difficult to navigate and I was confused about the shipping vs delivery options and ended choosing the worst option when I could have had local delivery. It's so easy to have a great website. I would highly recommend getting someone to help with making it more easy to navigate. But overall an excellent and personal experience.
Response from Top Shelf CookiesAug 8, 2023
Sorry about the miscues. We haven't ever had the kinds of issues that we faced with your order or the confusion. We work hard to make things right and hope that we can help you again
Cookie T.
Fast delivery & good cookies. Kosmic Brownies are excellent. Cocoverdose is very good and for a crunchy sugar cookie, the Lemon Drop is a very mild lemon flavor.