Amy
Ordered them over a week ago
Ordered them over a week ago, and still says they haven’t been shipped.
Heather Yunger didn't take a typical path into the culinary world, it came mostly out of a crazy (but effective) superstition. A superstition for her beloved Boston Bruins meant bringing her signature cookie, Black & Golds, for every home game.
Top Shelf Cookies (topshelfcookies.com) has 323 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Amy
Ordered them over a week ago, and still says they haven’t been shipped.
Joelle
I thought the cookie box of the month would be a variety but all we got was peppermint which neither of us like.
Response from Top Shelf CookiesJan 6, 2023
Joelle, Sorry if you misunderstood that every month is a different flavor, in our 7 years of Cookie of The Month we've never had that feedback. Each month is a different flavor and an email as well as several social posts go out letting people know the flavor monthly, you have the option of skipping, typically the flavors are seasonal or whatever new thing we have dreamed up. So for the holidays, we sent our newest flavor which is Candy Cane Forest.
Ariana R.
Cookies are not that fresh. Usually harder than I would want. I would prefer softer cookies. The snickerdoodle was awesome. Everything after that had been too hard
Response from Top Shelf CookiesJun 21, 2022
Ariana, we will contact you directly to try to solve this problem. We are sorry you haven't been happy
Tammy J.
I requested my subscription to start in January, but they shipped in December. I was not thrilled with the cookies either. It may just be me, but they was just to much chocolate flavor for my taste. For the price the cookies are not exceptional. Hopefully, we will enjoy next months shipment more.
Response from Top Shelf CookiesDec 28, 2021
We are sorry that you didn't enjoy this months cookies. However we are looking into the issue with shipping, we will be in touch.
Mary C.
I have never received my cookies!!
Response from Top Shelf CookiesDec 28, 2021
It looks like the cookies were delayed by USPS, but they delivered the same day as this review. I've sent you an email to show our timeline, let me know what else we can do to solve the problem