Keith & Linda T.
I ordered a fence system on Friday Oct
I ordered a fence system on Friday Oct. 2nd. After I placed the order they stated it could take 7 to 14 days before the order was shipped. They don’t tell you this before they take your order. I tried the telephone number , I got two recordings . One was trying to get me a better Medicare supplement. The other was trying to give me medical device . After the two recordings, the line went dead. I tried this twice, same result. I’m not a fan of email, but I guess that’s how things are these days. I was trying to cancel my order . I recieved a couple of emails from them. One said they tried to get in touch with me, and in another they said it had been dropped shipped already, couldn’t do anything about it. I do let people know when I get bad service. But I also let people know when I get good customer service. I recieved an email from Toolorbit today, telling me that if I wanted to , I could refuse shipment, and I would recieve my money back. To me that is great customer service. Most wood workers these days are in there 60 to 70’s. I prefer talking to people on the phone.