customer
After I placed the order
After I placed the order, I did not receive a confirmation email or tracking info Item has been received.

ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices.ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online.Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.
ToolOrbit (toolorbit.com) has 122 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Showing 4 reviews with 3 stars · Clear filters
customer
After I placed the order, I did not receive a confirmation email or tracking info Item has been received.
Randy H.
Never received shipping confirmation on my order. Called them after 4 days to find out where my order was and could get nobody on the phone. Left two voice messages and never heard back.
Response from ToolOrbitOct 4, 2023
Hello Randy, We sincerely apologize for not responding your calls. In these kind of circumstances, we encourage you to utilize our dedicated email support at [email protected] Our team actively monitors this channel and will swiftly address any questions or concerns you may have. Furthermore, it is to inform you that sometimes shipping confirmation email drops in your junk/spam folder. I request you to please always keep an eye on your spam folder. Thank you for your patience and understanding. Best regards, Jenny ToolOrbit Customer Care
Jon
Slow shipping speed, My order has yet to be shipped still.
Response from ToolOrbitSep 13, 2023
Dear Customer, Please accept our apologies for any inconvenience. The item you ordered was a non-inventory item that was placed on a special order with the manufacturer. Unfortunately, it was backordered by the manufacturer without any notice. Kindly check your inbox and reply to our email so we can resolve it for you. Warm Regards, Hazel ToolOrbit Customer Care
Kristina P.
Happy with the product and ease of ordering, however shipping costs were almost equal to price of item😞