Toolmarts.comReviews of toolmarts.com

Response from Toolmarts.comSep 27, 2023

Dear Carsie, We apologize for the shortcomings in your order fulfillment timeframe, The stocked inventory pertaining to this article wasn't in a very good shape so we re-ordered it with the manufacturers who merely operate on a made-to-order basis and they had suspended its supply tentatively till mid-September 2023. We advised you of the extended lead time via two consecutive emails on 08/25 and 08/28, respectively against which we didn't get any response from your side. I'm afraid. However, the item was replenished and upon its arrival at our facility, we shipped it immediately to complete your order. We really appreciate your understanding and expect a reconsideration of the feedback. Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.comSep 19, 2023

Dear Nancy, It is with regret to acknowledge your unsatisfactory experience with our service. Please be informed that we tend to stock thousands of tools in our inventory that are readily available to ship out on the same day. However, your ordered item was sold out unluckily, so it was ordered with Milwaukee on a 2-3 weeks lead time, which was later on marked as back ordered/no ETA without any prior correspondence. We received your first email over the weekend and it was replied to on the very first working day. As requested, we canceled your order and refunded the amount back to you. Again, apologies for any inconvenience. We look forward to serving you better in the future! Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.comSep 19, 2023

Hello Gary, We apologize for any delay, please be informed that we shipped your order on the same day you placed it, however, it remained in transit for six days which impeded the order's fulfillment. Please check your inbox for shipment emails. We'll try our best to make it worth coming back! Best Regards, Edward Toolmarts Customer Care

Response from Toolmarts.comSep 19, 2023

Dear Lindsey, Please accept our sincere apologies for the inconvenience. We couldn't reply to one of your previous emails due to the high traffic of customer queries. Please be informed that your order was shipped out on September 12, 2023, and the tracking shows it's been delivered (Please check your inbox). We'd like to inform you that the Hepa Vacuum is a non-inventory item that needs to be specially ordered from the manufacturer, hence causing 1-2 weeks lead time. We hope to make your next purchase experience even better and quicker.  Best regards, Hazel Toolmarts Customer Care

Response from Toolmarts.comSep 19, 2023

Dear Gary, Kindly accept our deepest apologies for the inconvenience. Please be informed that your order was completed within the timeframe of 2-3 weeks, which is our standard lead time for non-inventory items, as we had one in hand out of the three items you ordered, and the remaining two were acquired directly from two different manufacturers, Makita and Freud respectively hence causing the delay. Again, we regret any inconvenience - Constantly striving to improve! Best regards, Edward, Toolmarts Customer Care