Toolmarts.comReviews of toolmarts.com

Response from Toolmarts.comJun 2, 2025

Hi Tom, I sincerely apologize for the experience you had with your recent order. The part you ordered was unfortunately out of stock, and in an effort not to hold onto your money unnecessarily, the order was canceled, and an immediate refund was processed. That said, we fully acknowledge that this should have been communicated to you earlier and in a much better way. Please know that while it is our standard practice to inform customers of cancellations, in this case, our shipping department canceled the order directly after checking the stock, and an automated cancellation email was triggered. Unfortunately, our customer support team was not notified, which is why you didn’t receive a proper explanation or follow-up from us. As soon as we came across your review and investigated the situation, we tried reaching out to you via phone multiple times to personally apologize, but were unable to connect. This was a clear lapse in internal communication, and we’re genuinely sorry for the inconvenience it caused you. We’re taking steps to ensure this doesn't happen again. We kindly ask, if you feel this explanation is fair and the situation was a one-time oversight, that you consider revising your review. Regardless of your decision, we truly appreciate your feedback and patience. Warm regards, Geff Toolmarts Customer Care

Response from Toolmarts.comMay 6, 2025

Hi Stephen, Your order has been successfully delivered. The item you purchased was a special non-inventory product that needed to be sourced directly from the manufacturer. As noted on our website and in your order confirmation email, our standard lead time is 7–10 business days. Unfortunately, there was a delay at the manufacturer’s end, which extended the shipping timeline by about a week. I personally reached out to inform you of the delay, and we also sent tracking details as soon as they became available. We truly value your feedback and always strive to be transparent and proactive with our communication. Given the circumstances and the effort made to keep you informed, we kindly ask if you would consider revising your review to reflect your overall experience with our service. Thank you for your time and understanding — we truly appreciate your support. Regards, Geff Toolmarts Customer Care

Response from Toolmarts.comApr 14, 2025

Hi John, Your order was shipped on March 14th, 2025, and was delivered on March 24th, 2025. As mentioned in our order confirmation email and on our website, we have a standard handling time of 7–10 business days prior to shipment. Your order was shipped well within this timeframe. We kindly ask if you would consider updating your review to reflect the level of service you received. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]. Best regards, Geff Toolmarts Customer Care

Response from Toolmarts.comApr 17, 2025

Hi Bruce, We’d like to know a bit more about the issue you’re experiencing. Please reach out to us at [email protected] so we can better understand the situation and provide you with a resolution. We sincerely apologize for any inconvenience caused. Best regards, Geff Toolmarts Customer Care