Toolmarts.comReviews of toolmarts.com

I ordered an item, my credit card was billed and I received a confirmation email. THREE DAYS later I was informed that my order was cancelled with no explanation. The. Credit card charge was reversed but those lost three days really screwed up my schedule for the job I was working on at the time.

Excellent service and fast delivery.

Bad customer service, Shipped me one part but the product was supposed to be a set of 5. Called twice and emailed twice with No response. After leaving a comment on their Facebook page I finaly got a response and learned that they were out of stock and could not supply the missing 4 pieces. They gave me a refund for the missing 4. They told me they are going to do better with the customer communication. I would have given them 5 stars if they had sent a note with the original order saying there were no more in stock, and/or if they would have responded to my emails or phone calls. Whoever is in charge of their customer service needs to be replaced because they have no idea what good customer service is

The materials I ordered were of good quality and performed well in my wood shop. The web site was easy to navigate and the company had a wide range of products that I use on a regular basis. I have since placed an order after my initial one about a month ago. The only reason I did not give a five star rating is the lack of communication after only part of order was received. It took a few days, but I did receive an email explaining the reason why only part of the order was shipped. A few days after the email, I received the rest of my order.

You had a part for a table saw that was discontinued and I couldn't find it anywhere.

Order arrived promptly and as expected

I purchased a tool and was provided no tracking or order confirmation email. Still haven't received it yet and payment cleared on the 13th of september

Waited and waited on order did not recieve after 12 days, cancelled order.