Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalMay 16, 2023

We sincerely apologize for the frustration and disappointment you've experienced regarding your ticket purchase for UPW 2020 and the subsequent cancellation of both the 2020 and 2021 events. We understand the financial impact and the sense of disillusionment this has caused you. We would like to clarify that while Robbins Research International partners with Success Resources for international events like UPW, we operate as separate entities. As such, we do not have direct control over the refund process for events purchased through Success Resources. However, we genuinely empathize with your situation and your expectation for a resolution. We encourage you to continue reaching out to Success Resources and express your concerns regarding the refund. They will be better equipped to address your specific circumstances and provide you with the necessary assistance. We deeply regret any miscommunication or unfulfilled expectations that may have arisen from this situation. Our goal is always to deliver outstanding experiences and support to our valued participants. Your feedback is important to us, and we will ensure it is shared with the appropriate teams for further review and improvement. We understand your disappointment and disheartenment, and we apologize for any inconvenience caused. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. Thank you for your understanding, and we genuinely regret any letdown you have experienced. Best regards, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We deeply apologize for the challenges you encountered with your UPW 2020 ticket purchase and the subsequent cancellation due to Covid-19. We understand the financial strain and the disappointment this has caused, especially given your circumstances as single parents and individuals facing disability. We want to clarify that Tony Robbins and Team Tony Robbins are separate entities from Success Resources. While we partner with Success Resources for international events like UPW 2020, they handle the ticketing process and manage refunds for events purchased through their platform. As a result, we do not have direct control over refund requests in these cases. We empathize with your situation and understand your hope for additional flexibility and support during these challenging times. We encourage you to continue reaching out to Success Resources regarding your refund request. They will be better positioned to address your specific situation and provide you with the necessary assistance. We regret any dissatisfaction and disheartenment you may have experienced. It is always our intention to deliver exceptional experiences and provide support to our valued participants. We value your feedback and will ensure it is shared with the appropriate teams for further consideration and improvement. If there is anything else we can do to assist you or if you have any further concerns, please feel free to reach out. Thank you for your understanding, and we sincerely apologize for any inconvenience caused. Warm regards, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

Thank you for your feedback and for acknowledging the positive impact that Tony Robbins and his teachings have had on your life and business. We appreciate your recognition of the incredible work Tony has done in transforming lives and making a difference in the world. We understand your concerns regarding Success Resources, and we value your feedback. While we partner with Success Resources for certain events, we are committed to maintaining the highest standards of quality and customer experience. We will ensure that your feedback reaches the appropriate channels for review and consideration. We appreciate your loyalty and your support of Tony Robbins and his mission. Your feedback is valuable to us, and we will take it into account as we strive to continually improve and deliver exceptional experiences to our participants. If you have any further comments or suggestions, please do not hesitate to reach out. Thank you for being part of our community. Warm regards, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We apologize for the confusion and frustration you have experienced regarding your ticket purchase for UPW London 2020. We understand the importance of clear communication and resolving any issues promptly, and we regret any inconvenience caused. Firstly, we want to express our sincere appreciation for your previous positive experiences at Tony Robbins events. It means a lot to us that you have enjoyed our events in the past and had such a great time. We value your support and the trust you have placed in us. However, we are saddened to hear of your experience and would like to clarify that Robbins Research International is a separate entity from Success Resources. While we partner with Success Resources for international events, including UPW London 2020, they handle the ticketing process and manage refunds for events purchased through them. As a result, we do not have the ability to process refunds directly in these cases. We understand the importance of having accurate ticket information, and we apologize if there have been discrepancies in your account regarding the carried-forward tickets. To address this matter, we kindly request that you reach out to Success Resources directly for assistance. They will be better equipped to resolve the issue and provide you with the necessary clarification. We sincerely apologize for any inconvenience caused by this misunderstanding. Our goal is to ensure a positive experience for all participants, and we regret any negative impression this situation may have had. Should you have any further questions or concerns, please feel free to contact us, and we will do our best to assist you. We appreciate your understanding, continued support, and your recommendation to others. Warm regards, Kaylie Team Tony

Response from Robbins Research InternationalApr 11, 2023

Hi Ray! Thank you for taking the time to leave this review! Our apologies for the delayed response back, as we are new to the Trustpilot world. In checking your account, we do see you purchased through Success Resources back in 2021, but as they are a separate company, we are unable to see the funds paid or if you were refunded. We are hopeful this was resolved, but if not, please let us know so we may attempt to connect you with someone at SR as we are working to ensure all issues with them from the Pandemic are resolved accordingly. We hope you are doing well and look forward to connecting with you! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalApr 11, 2023

Markella, Thank you for taking the time to leave this review! Our apologies for the delayed response back, as we are new to the Trustpilot world. In checking your account, we do see you purchased through Success Resources back in 2021, but as they are a separate company, we are unable to see the funds paid or if you were refunded. We are hopeful this was resolved, but if not, please let us know so we may attempt to connect you with someone at SR as we are working to ensure all issues with them from the Pandemic are resolved accordingly. We hope you are doing well and look forward to connecting with you! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalApr 11, 2023

Hi Lara! Our apologies for the delayed response as we are new to the Trustpilot world. We wanted to tell you thank you for taking the time to leave this review but apologize for the experience you encountered!! In reviewing your account, we were a bit confused and seem to be missing some information as we only see a virtual ticket purchase, which are not applicable for transfer to in person events as they are different price points and experiences. We will be digging into this further and are happy to receive any additional feedback you may have. We appreciate your time and look forward to connecting with you further! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalApr 11, 2023

Hi Rory! Thank you for taking the time to leave this review! Our apologies for the delayed response back, as we are new to the Trustpilot world. In checking your account, we do see you purchased one ticket through Success Resources back in 2021, but as they are a separate company, we are unable to see the funds paid or if you were refunded. We are hopeful this was resolved, but if not, please let us know so we may attempt to connect you with someone at SR as we are working to ensure all issues with them from the Pandemic are resolved accordingly. We hope you are doing well and look forward to connecting with you! Sincerely, Kaylie Team Tony