Robbins Research International Reviews | Read Customer Reviews of tonyrobbins.com

Robbins Research International Reviews | Read Customer Reviews of tonyrobbins.com

Robbins Research International reviews

458 approved reviews, newest moderated first

Gary G.
Apr 21, 2022
This review is painful for me to write…
This review is painful for me to write since I’ve been a Tony Robbins fan and advocate for the last decade participating in numerous events, hired coaches for myself and key employees in my companies along with purchasing ALL content ever produced by Tony Robbins! Unfortunately, I’m sad to broadcast that my recent experience has tuned me into a BRAND DETRACTOR for Tony Robbins. You see, Recently, I figured it was time for me to reignite my coaching to support the achievement of my personal and professional goals. I responded to an offer for annual coaching package they sent and after some negotiation, we landed at $5,250/annual which was to include swag (e.g planners, content, hat, tickets for UPW etc) and most importantly I stressed to the sales rep (a manager!) that I wanted to be appointed an experienced coach in MY category/domain. Yes, yes yes… PAY US over the phone with your credit card NOW and all your wished will be realized Gary. Well.. after paying it took WEEKS for me to hear from the coach. I had to contact them with debato emails and calls. The explanation: We had your wrong number on file??! This is after I finally got a hold of the sales back office (of which NEVER replies unless 20 emails OR you wanna pay them). Then I was assigned a coach, and I gave the guy a chance. It started off OK but after 3 sessions I got tired of the lack of preparation from him, zero personalization of the coaching (e.g he couldn’t remember my goals etc without checking his docs on each call) and lastly the advice was generic off the shelf recommendations of which I am much better off with just reading or listening to Tony’s audio books / follow his programs, instead of a coach with limited bandwidth and practically zero engagement. Finally this was enough and I submitted a cancellation request for breach of contract / dissatisfaction of solution according to agreement (verbal and email) with coach manager. The sad reality is that I’ve now sent 8 emails with follow ups on the cancellation and refund request and getting ZERO replies! I am therefore now making it my little personal side mission to start publishing content and reviews everywhere by leveraging the full depth of my marketing companies so that Tony HIMSELF PERSONALLY becomes aware of how this treatment of otherwise loyal long-standing customers which is slowly going to deteriorate and destroy his brand / coaching empire it not adjusted to respect customers! I seriously doubt that Tony would support this treatment and/or hesitate for second to process my refund personally if he knew the details of the case and treatment.
Response from Robbins Research InternationalMay 16, 2023
We want to begin by expressing our sincere apologies for the experience you have had with our coaching services. As a long-standing fan and advocate of Tony Robbins, we understand how disappointing and frustrating it must have been for you to encounter such challenges. Firstly, we want to acknowledge your commitment and loyalty to our brand over the past decade. Your trust and support mean a great deal to us, and we deeply regret that your recent experience has left you feeling like a detractor rather than an advocate. We understand the importance of delivering on our promises and providing exceptional service to our valued clients. It is disheartening to hear that the coaching package you purchased did not meet your expectations and that you faced issues with communication, coach assignment, and the overall quality of the coaching sessions. Your feedback regarding the lack of preparation, personalization, and engagement from your assigned coach is duly noted. We recognize the importance of tailored and impactful coaching experiences, and we deeply regret that we fell short in delivering that to you. We apologize for the delay in responding to your cancellation and refund request. We do see you were since refunded but still wanted to acknowledge your poor experience. We understand your frustration with the lack of responsiveness you have encountered in your attempts to seek resolution. This is not the level of service we strive for, and we are committed to addressing this issue promptly. We appreciate your willingness to share your experience, as it helps us identify areas for improvement and ensure that we meet the high standards we set for ourselves. We assure you that your feedback will be taken seriously and shared with the appropriate teams. If you have any additional concerns or if there is anything else we can do to assist you, please do not hesitate to let us know. We genuinely appreciate your support and remain committed to your satisfaction. Warm regards, Kaylie Team Tony
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Friend of T.
Mar 29, 2022
I bought the group ticket of 10 peoples…
I bought the group ticket of 10 peoples and I try to contact alot staff but no one come back. I try to get money back but they said they can't refund but they offer me the virtual but then no one send me any info for pass 2 years. Really bads serious, lost all our trust 😕
Response from Robbins Research InternationalMay 16, 2023
We are truly sorry for the experience you have had with your group ticket purchase, and we apologize for any frustration or inconvenience this has caused. We understand the importance of communication and ensuring that our clients receive the support they need. Please know that we value your trust, and we deeply regret any breakdown in our communication channels that has led to your dissatisfaction. We are committed to resolving this matter and restoring your faith in our services. To assist you further, we kindly request that you provide us with the necessary details of your group ticket purchase, such as the transaction reference or any relevant information. Our team will make it a priority to investigate your case and find a suitable resolution. We have requested more information here on Trustpilot but you may also send your information to tonyrobbins.com/help. We sincerely apologize for any delay or confusion in offering you the virtual alternative. Our intention is to provide you with an alternative experience that aligns with your expectations. Once we receive the requested information, we will take immediate action to address your concerns and ensure that you receive the necessary information. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. We are committed to making things right for you and your group. If there is anything else we can do to assist you or if you have any additional questions, please do not hesitate to let us know. We value your feedback and look forward to resolving this matter promptly. Warm regards, Kaylie Team Tony
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Roseny Evangelista de S.
Mar 24, 2022
Coach interview!
After the coach strategist defined me as very rare and unique person , and he should know because he travelled the whole world with Tony Tobbins and by that he could tell me that my DISC profile is a really unique group of 1 % of the world. I shared my feelings , strengths and weaknesses and of course opened up for a completely stranger. I contacted them because I thought that being coached by the worlds most travelled and spoken about coach team - that would be something. I would pay much more than the offer I got for a year which was 5900-ish usd. if the person I was talking to was a genuine listener and a coach. Instead of manipulating and showing aggression when I don’t want to give him my credit card 💳 information over the phone - so he just easily could take it from there and afterwards send me info on the payment, he should have given me options , LISTENED to the client. That was a shocking experience, I was the whole conversation through guided to be out of the box , be a leader , become great , become rich and so on - to the point where now is the time to do it : TRUST ME WITH YOUR CREDIT CARD - and We will with you , make your dreams come true. “Why are you so sceptical Roseny - maybe you should be coached in that too” When I sad no - he hanged up. That was such a weird moment afterwards. I was actually sad also - because I really didn’t see the scam coming. Anywho - I probably needed to open my eyes so I can be guided towards the right direction. So still looking for a coach 😅
Response from Robbins Research InternationalMay 16, 2023
We sincerely apologize for the negative experience you had during your coach interview. Our intention is to provide a supportive and empowering environment for our clients, and it is disheartening to hear that this was not your experience. We deeply regret any feelings of manipulation or aggression that may have arisen during the conversation. Our coaches are trained to listen attentively, understand your needs, and offer appropriate guidance. It is essential for us to create a space where clients feel heard and respected, and we apologize for falling short of that standard. We understand the disappointment and surprise you felt, especially after expecting a genuine coaching experience from our highly regarded team. We take your feedback seriously, and we will use it as an opportunity to improve our processes and ensure better communication and understanding between our coaches and clients. Finding the right coach is a crucial step in your personal and professional growth journey, and we apologize for any inconvenience caused. We hope that you will continue your search and find a coach who aligns with your needs and provides the guidance you seek. Once again, we apologize for the negative experience and the unmet expectations you encountered during the coach interview. We appreciate your feedback as it helps us improve and deliver a better experience for all our clients. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us directly. We value your input and want to ensure your satisfaction. Sincerely, Kaylie Team Tony
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Laurie W.
Mar 23, 2022
TO ALL THE NAYSAYERS HERE
I was shocked while reading all the negative reviews, but in doing so, there was a common thread in that it's NOT Tony they had a problem with, it's the company he's contracted to help him (Success Resources Ltd) I had attended the Breakthrough Challenge and I loved it so much that purchased the UPW2022. It was my first time and YES it has DEFINITELY changed my life. There were other speakers that were so motivating as well and I gleaned so much about myself and how to change for the better. Would I do it again? Probably not, because the message is the same (so I've heard) and it most likely wouldn't capture any more excitement than I did this first time. A lot of people also complained of the fact that 8hrs were alotted for selling his programs and products. But doesn't EVERYONE do that? After all, it IS HIS business and this is how he can continue his business. At any rate, those particular hours of selling gave me the opportunity for bathroom breaks and eating breaks.(The 12+ hours of this 3 day event were INTENSIVE) The bottom line is: You'll only get out of it, as much as YOU put into it! If you thought it was a scam, then it's extremely obvious that you really weren't ready for a change in your life. If you've never been to his seminars, I highly recommend that you at least attend one. It's quite an experience amd one I will never forget. My life will NEVER be the same.
Response from Robbins Research InternationalMay 16, 2023
Thank you for sharing your positive experience and perspective on attending the Breakthrough Challenge and UPW2022. We are thrilled to hear that it had a significant impact on your life and that you found value in the event. We understand that everyone's experience and expectations may vary, and we appreciate your recognition that some of the negative feedback may be directed towards the company we partner with, Success Resources Ltd. We strive to work with reputable partners to ensure the best possible experience for our participants. You make a valid point about the hours allocated for selling programs and products. While it is an essential part of sustaining our business, we understand that finding the right balance is important. We continuously review our event structure to ensure that participants have ample time for breaks and self-care. We wholeheartedly agree that the effort you put into any personal development experience directly impacts what you gain from it. We celebrate your readiness for change and commend your commitment to personal growth. We appreciate your recommendation for others to attend our seminars and are grateful that you found it to be a memorable experience. We are dedicated to providing transformative events that empower individuals to unleash their full potential. Thank you for taking the time to share your positive feedback, and we wish you continued success on your journey of personal and professional growth. In gratitude, Kaylie Team Tony
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Christine von L.
Mar 21, 2022
I am finishing up my first UPW and…
I am finishing up my first UPW and honestly was pumped up after the first day, DO NOT feel I got my money's worth. A couple of disappointments: -Tony tells the same stories over and over. I get it that these are things that influenced his life, but after all these years of supposedly helping so many others, why can't he share other success stories? -I understand he has vocal cord issues but the number of videos we watched from his former events was unacceptable. If he can no longer present the material live then he should be having others do it and not feel that he is the only one who can deliver the message or not promise HIS message. Anyone can find those videos online without spending $1,200. -He loves to name-drop. I know other GREAT speakers who talk about other people and how great they are, they don't brag, 'a dear friend of mine.' -His support team had such a difficult time answering questions. -It felt very clear on this last day that because I did not sign up for another session that when I put my hand up with a question, twice I was passed over to a person who had bought a new course. It was VERY obvious. Sorry, I don't have $5k or $10k or $24k right now. -The amount of time SELLING was at LEAST 8 hours, minimum. -I was so set on buying a ticket for my son-in-law for UPW in July but this final day has been a total turnoff! There are many other great coaches and more personalized opportunities to get just as much or even more to help you go to the next step.
Response from Robbins Research InternationalMay 16, 2023
We appreciate you sharing your honest feedback about your experience at UPW. Our aim is to provide a valuable and impactful event for all participants, and we apologize if we fell short of your expectations. We understand your disappointment with certain aspects of the event. Tony's stories have been an integral part of his journey and teachings, but we acknowledge your desire to hear different success stories. We will take your suggestion into consideration as we continually refine our content. Regarding the use of videos from previous events, we apologize if this was not communicated clearly. We understand the importance of live presentations and will work on ensuring a better balance in the delivery of the material. We apologize if you felt that Tony's references to his connections came across as name-dropping. Our intention is to provide context and showcase the impact of influential relationships, but we will be mindful of striking the right balance moving forward. We apologize if our support team faced challenges in addressing your questions effectively. We are committed to improving our support processes to provide timely and helpful assistance to all participants. We understand your frustration with the extended focus on selling and the perception that participants who did not purchase additional courses were given less priority. We apologize for any inconvenience caused and will take this feedback into account to improve the overall experience. We appreciate your consideration of purchasing a ticket for your son-in-law and we regret if the final day has deterred you from doing so. We understand that there are many other coaches and personalized opportunities available, and we respect your decision to explore alternative options. Thank you for taking the time to share your insights with us. We value your feedback and will use it to enhance future events and provide even greater value to our participants. Sincerely, Kaylie Team Tony
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Maddi
Mar 20, 2022
I just dropped out the UPW event…
I just dropped out the UPW event because I got so anoyed with the sales that just kept going the last day. Also there was a celebration event on the side for purchasers of new events and the other participants of UPW (who did not buy anything) were kept waiting for at least 75 minutes without info on how long the break would take. I alo had really beautifull experiences during the event that still made participating worthwhile however the whole sales vibe anoyed me al lot and I will not participate in a future event of TR because of that.
Response from Robbins Research InternationalMay 16, 2023
We apologize for any frustration or inconvenience you experienced during the UPW event. Our intention is to provide a transformative and empowering experience for all participants, and we understand that the sales aspect of the event may not have resonated with you. We strive to strike a balance between offering additional resources and creating a space for participants to explore further opportunities. However, we apologize if the sales component felt overwhelming or detracted from your overall experience. Regarding the celebration event and the extended break, we understand that waiting without proper communication can be frustrating. We apologize for any lack of clarity or information provided during that time. We appreciate your feedback and understand your decision not to participate in future events. Your perspective is valuable to us, and we will take it into consideration as we continue to improve and refine our programs. Thank you for sharing your thoughts with us. Should you have any further concerns or suggestions, please feel free to reach out to us. We appreciate your support and wish you all the best in your future endeavors. Best regards, Kaylie Team Tony
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Antoinette Z.
Mar 20, 2022
I am on the final day of Virtual UPW
I am on the final day of Virtual UPW. Good learning, though for me very little new content. This learning can also be done in other ways especially if you hire a good coach. Of the 48 plus hours i spent in this course at least 8 hours are used for upselling for other courses or answering questions for those interested in attending those courses. Then there are good key note speakers to fill time i guess, but they were not expected and not adding content value. They add fabulous inspirational value though you could read their books and get more. So, I did get something out of attending but also felt a lot of time was wasted and I could have spent the time in better ways. I felt totally disrespected by the amount of time they spent either upselling or answering questions sessions to sell the other courses. Distastefull experience. NEVER AGAIN!!
Response from Robbins Research InternationalMay 16, 2023
We apologize for any dissatisfaction you experienced during the Virtual UPW event. As Team Tony Robbins, our goal is to provide valuable content and a transformative experience for all participants. We understand that everyone's learning journey is unique, and while some concepts may have been familiar to you, we aim to cater to a broad range of attendees with varying levels of knowledge and experience. We appreciate your feedback regarding the balance between new content and other elements of the event. Regarding upselling and question sessions, we strive to strike a balance between providing additional resources and addressing participant inquiries. However, we apologize if you felt that this took up a significant portion of the event and overshadowed the learning experience. Your feedback will be taken into consideration as we continuously refine and improve our programs. We understand that your time is valuable, and we apologize if you felt it was not utilized optimally during the event. We appreciate your perspective and will take it into account for future events to ensure a more streamlined and impactful experience. Thank you for sharing your thoughts with us. We value your feedback as it helps us improve our programs and deliver better experiences to our participants. Should you have any further concerns or suggestions, please feel free to reach out to us. Best regards, Kaylie Team Tony
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Ma
Mar 18, 2022
This is a scam
This is a scam. Signed up for UPW Virtual and kept getting technical error messages so could not log in the whole first day of the event. I had to do a lot of digging to even find a contact and sent emails and FB messages and called to no avail. The phone number is a recording and then says no one is available after a long recorded speech by Tony. I feel like I got scammed and have no recourse because I can't get ahold of anyone there. I could not access the event and paid over $1,000 for it. Horrible to take advantage of people after a pandemic and the state of the economy.
Response from Robbins Research InternationalMay 16, 2023
We apologize for the technical difficulties you encountered during the UPW Virtual event. We understand the frustration and disappointment this may have caused you. As Team Tony Robbins, we strive to provide seamless and exceptional experiences for all participants. While we are committed to delivering the best possible event, technical issues can occasionally arise, and we apologize for any inconvenience you experienced as a result. We acknowledge the importance of effective communication and support, and we regret any difficulty you encountered in reaching out to us. We encourage you to contact our customer support team directly at tonyrobbins.com/help so we may look into your situation further. Our team will do their best to assist you and address your concerns promptly. We genuinely value your feedback, and it will be shared with the appropriate departments for evaluation and improvement. Once again, we apologize for any frustration or inconvenience you experienced and appreciate your understanding. Should you have any further questions or require assistance, please do not hesitate to reach out to us. Best regards, Kaylie Team Tony
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