Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalMay 16, 2023

We would like to express our sincere apologies for the disappointing experience you encountered with regards to the Date with Destiny event in Australia. We understand your frustration and disappointment, and we deeply regret any inconvenience caused by the lack of communication regarding rescheduling. It is disheartening to hear that our commitment to delivering a transformative event was not fulfilled in this instance. We take full responsibility for any confusion or miscommunication that may have occurred. Please know that this does not align with our values and the high standards we strive to uphold. We understand that you have invested a significant amount of money, and we empathize with your desire for a resolution. We would like to clarify that Tony Robbins and our team at Team Tony Robbins are separate entities from Success Resources, the company responsible for organizing the event in Australia. While we work in partnership with Success Resources for international events, we do not have direct control over their operations, including the processing of refunds. We regret any inconvenience caused by the challenges you faced in obtaining a refund. We encourage you to reach out directly to Success Resources regarding the refund process and seek further assistance from their dedicated team. We understand the frustration of being in a situation where you have not received the expected resolution. Please understand that our intention is to support and empower individuals in their personal and professional development. We deeply regret if our actions or lack of communication have led you to question our integrity. We value every individual's trust in us and take these concerns seriously. We assure you that we will use your feedback to improve our processes and ensure better communication in the future. Once again, we apologize for any distress caused by this situation. We appreciate your willingness to share your feedback and concerns. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Wishing you all the best in your future endeavors. Please let us know if we may be of further assistance! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

Thank you for taking the time to share your experience with our Unleash the Power Within online event. We appreciate your feedback and insights, and we're glad to hear that you found certain aspects of the event beneficial. We understand that for individuals who are new to self-improvement, the event can provide significant value and be a transformative experience. We strive to create an environment where participants can learn and grow, and we're pleased to know that this resonated with you. We appreciate your feedback regarding the familiarity of the content for those who have already been exposed to self-improvement concepts. While we aim to offer fresh insights and perspectives, we acknowledge that the event may not have provided an entirely new experience for you, except for the energetic activities such as jumping and dancing, which can be surprisingly enjoyable. We apologize for any inconvenience caused by the extended duration of the event and the limited breaks provided. We understand that the intensity and length of the program can be physically and emotionally demanding. We appreciate your understanding and acknowledgment that this aspect can be both challenging and potentially beneficial. Your feedback will be taken into consideration as we strive to create a balanced schedule that maximizes learning and participant well-being. We recognize that our event may not be a one-size-fits-all solution, and we appreciate your honesty in mentioning that the heavy focus on financial freedom may not have been directly relevant to your personal goals. We endeavor to cover a wide range of topics to cater to the diverse needs of our attendees. We apologize if this aspect did not align with your specific interests during the event. We're thrilled to learn that you had a positive breakthrough in one of the sessions focused on resolving unhealthy personal beliefs. This demonstrates the potential for personal growth and transformation within our events. We're grateful for the opportunity to contribute to your progress in this area. We're delighted that participating in the event has opened your eyes to the potential of immersive experiences. We understand that different individuals resonate with various approaches, and we encourage you to explore other immersive events that align more closely with your preferences and goals. Thank you once again for sharing your perspective and providing us with valuable feedback. We take all feedback seriously and continuously strive to improve and deliver exceptional experiences to our attendees. We appreciate your support and wish you continued success on your personal development journey. Please let us know if we may be of further assistance! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalFeb 19, 2023

Hello! We appreciate you taking the time to provide this feedback and are deeply saddened by the experience you encountered with our team! We reached out to you in an effort to get more information to identify what event you were at and what staff provided you with a less than ideal experience, but have not heard back. At your earliest convenience, we would love to hear from you to get your issues resolved and ensure you are being treated with the gold, Tony Robbins standard moving forward. Thank you for your time!!

Response from Robbins Research InternationalMay 16, 2023

We sincerely apologize for any confusion and inconvenience caused regarding your prepaid event and refund request. We understand that the impact of the pandemic has led to unforeseen challenges and changes in our event schedule. We appreciate your patience and understanding throughout this process. Upon reviewing your account, we noticed that you successfully attended Business Mastery in January 2020, for which the paid ticket was allocated. We value your participation and the trust you placed in us to provide a valuable experience. We apologize for any miscommunication or uncertainty surrounding the refund process for this specific event. Additionally, we acknowledge that you had a complimentary ticket for UPW, which unfortunately remained unused due to the pandemic-related circumstances. We understand the frustration of not being able to utilize this ticket as intended, but gratefully were able to provide various options for virtual and in-person participation post pandemic. We genuinely apologize if our previous communication channels did not adequately address your needs or provide the necessary clarity. Our team is committed to resolving this matter for you and ensuring your satisfaction. Once again, we apologize for any confusion and frustration caused. Your support and attendance at our events are highly valued, and we want to make things right. We appreciate your patience and cooperation. Please let us know if we may be of further assistance! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalFeb 19, 2023

Hi there! We apologize for the delayed response but want to thank you for taking the time to share your concerns with us! We tried getting more information from you via Trustpilot so we can get connected to your account and dig into your refund request further but have not heard back from you. Once received, please let us know. We would love to get you taken care of if able. Thank you for your time, we look forward to speaking with you!

Response from Robbins Research InternationalMay 16, 2023

We sincerely apologize for the delayed resolution and lack of communication you experienced in relation to your coaching with us. It is disheartening to hear that you had to endure such a frustrating situation after placing your trust in our organization. We deeply regret any inconvenience and disappointment this may have caused you. We want to acknowledge that a refund was processed for you on 07/06/2022. However, we understand that the absence of coaching and the lack of contact for five months prior to the resolution is unacceptable. We apologize for the inconvenience and frustration caused by this delay. It is not the level of service we strive to provide, and we are genuinely sorry for falling short of your expectations. Your feedback is extremely valuable to us, as it helps us identify areas for improvement within our systems and processes. We are actively reviewing our communication protocols to ensure that similar situations are avoided in the future. We apologize for any confusion or mismanagement that led to the lack of response to your numerous emails. Please know that your experience does not align with the standards we aim to uphold, and we deeply regret any negative impression it may have left. We value your support and want to assure you that we are committed to continuously improving our services and enhancing the customer experience. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out. We appreciate your feedback and the opportunity to learn from this situation. We remain dedicated to your satisfaction and regaining your trust. Once again, we apologize for the inconvenience and disappointment caused, and we genuinely appreciate your understanding. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalFeb 19, 2023

Hi there!! We apologize for the delayed response but want to take the time to thank you for feedback in an effort to elevate our client experience across the board. It is truly valuable to us and we hope to reconnect with you to provide a Tony Robbins level experience in the future. If you are ever in need of assistance, please do not hesitate to ask. We are always happy to help!

Response from Robbins Research InternationalMay 16, 2023

We want to begin by expressing our sincere apologies for the disappointing experience you had with our coaching services. It deeply saddens us to hear that you feel coaching is a scam, especially after your investment in our programs and your dedication to personal growth. We appreciate your support and the significant investment you made in attending our events and purchasing our programs. We value your commitment as a TR Leader and understand that you were seeking additional guidance and support through our 1-1 coaching offering. It is disheartening to learn that your experience with your assigned coach did not meet your expectations and that your contract was returned to our organization. We apologize for any miscommunication or lack of follow-up on our part regarding the assignment of a new coach. Your concerns regarding this matter are valid, and we deeply regret that you were not provided with a suitable resolution in a timely manner. Furthermore, we apologize for any frustration or disappointment caused during the coaching session that was intended to address your concerns. It is regrettable that the conversation did not meet your expectations, and we understand how this experience has left you feeling disillusioned. We want to assure you that your feedback has been taken seriously, and we are actively working to address the issues you have raised. Our team is committed to reviewing our coaching processes and ensuring that appropriate measures are in place to prevent similar situations from occurring in the future. Your decision to discontinue pursuing our platinum partnership is regrettable, and we apologize for any loss of trust and confidence you may have experienced. We understand the significance of this decision, and we sincerely apologize for falling short of your expectations. We value your feedback and want to assure you that we are committed to continuously improving our services. We appreciate the opportunity to learn from your experience and will use your feedback to enhance our offerings and the overall customer experience. Should you have any additional concerns or if there is anything else we can do to assist you, please do not hesitate to reach out. We genuinely appreciate your support and remain committed to your satisfaction. Sincerely, Kaylie Team Tony