Tommy Bahama is a Seattle-based manufacturer of casual, men's and women's sportswear and activewear, denim, swimwear, accessories, footwear and a complete home furnishings collection, and is owned by Atlanta-based Oxford Industries.
Tommy Bahama (tommybahama.com) has 113 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Clothing & Underwear · Gig Harbor, Washington
Excellent
Clothing & Underwear · Gig Harbor, Washington
Excellent
Clothing & Underwear · Everett, Washington
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Clothing & Underwear · Seattle, Washington
Excellent
113 approved reviews, newest moderated first
LA
Longtime customer…but My last 3 orders have had issues of being sent incorrect items, every delivery date is postponed and then does not even arrive on that date!! FedEx is the worst source for their delivery. Love their items… now I don’t think it’s worth the frustration each order brings.
Mike
Tommy Bahama has two problems, one made in China, second FedX poor delivery.
William H.
TB will not acknowledge lost goods or provide refunds. Have made 46 purchases and last two were horrible endeavors. Now $136 worth of goods, paid extra for FedEx shipping, have never arrived. Sent two complaints to company with no response, Guest service call was useless. Will contest since used credit card but company will never get another cent from me.
John B.
I am a longtime customer and never returned an item until I tried today. I don't wear my TB sport shirts all the time so was surprised when one ripped under the arm pit area looking like a fabric failure after about 6 months. The CS person and the supervisor would not consider a replacement since 90 days has passed. A poor way to treat a 10-year+ customer over one return when the shirt fabric was defective. Where are they sourcing their fabrics now? Makes me want to go elsewhere now for casual wear.
Haydn P.
Shorts used to be a huge fit. Clearly they are being made overseas. The quality and fit have gone. Be advised do not buy the products if you are outside the USA. It will end up costing you half the cost in duties and taxes which they will not return. Complacency as normal will end their reign. Disappointing as I have purchased several products in the past. Customer Service does it exist ?
Shakila R.
Tommy Bahamas is Team Razack’s favorite Brand ❣️ It fits our laid back , Island listless I am accustomed to & crave even in the dead of winter here in NE OHIO 🏝 Love the quality of the products online on their website & they always send me their deals because I am definitely their Numero Uno Fan here in Cleveland 🧣 🏖 😎 Made in America Proud 🇺🇸
KA
Tommy Bahama is obviously using their store inventory to fill orders. Instead of receiving individually sealed items in a plastic bag I received 4 items thrown into a large box with crinkled up paper. I called customer service and was told they are filling orders from available store inventory prior to using the warehouse inventory. They were unwilling to send them again through the warehouse. So Tommy Bahama wants you to return items in the condition you received them, however, they are unwilling to send the customer new "not tried on by several people" items. I paid an expedited FedEx fee for this abusive packaging which customer service would not provide a reimbursement. Additionally, they have instituted an invasive cookie policy. It ismore than obvious that they do not care to keep their customers.
Dan W.
Tommy Bahama Cookie policy is rediculious. I had 32 items in my cart. Went to check out and the items disappeared. Frustrated I went to bed. Got up, I went back into shop today but the “accept Cookies” pop ups are too frustrating to continue. The pop up came every 10 seconds. DONT SHOP TOMMY BAHAMA. DEAR TOMMY BAHAMA...,Can you stop with the FING cookies and let me shop and I’ll go back.