customer
Changed cruise pick up at last minute.
Changed cruise pick up at last minute.
Response from Tom BarefootJul 22, 2019
Sorry there was a problem with boarding. The day you were scheduled there was extremely high surf and the regular boarding area was not safe enough for boarding. Both emails and texts were sent to you by Teralani Charters in the morning alerting you of the new boarding location for the sunset sail that evening. Unfortunately you did not check emails or texts that day which is understandable as you were on vacation. The boarding location had to be changed and notifications did go out to you. I'm sorry you missed your sail as I know your family would have enjoyed it immensely.


