Tom BarefootReviews of tombarefoot.com

Response from Tom BarefootAug 15, 2019

This is absolutely the worst type of letter to respond to. We pride ourselves in our customer service and to hear that any of our staff was rude to a client is the total wrong direction we need to go. I found the six minute audio of the actual phone conversation you were referring to between yourself and one of our agents, Joy, and listened to it a couple of times. You sounded very pleasant to me in your inquiry. You were perplexed about the voucher you received for payment. It was a considerable amount more expensive than you had anticipated. Just so you understand, when we send payment to someone it always comes in the form of a 'voucher' and a 'receipt'. The voucher will state the activity providers name, where to catch it, when to be there, give a phone number direct to the vendor and also will always list the 'regular price' prior to any discounts. The receipt which can be found right below the voucher will always state the exact discounted amount including any fees or taxes that were charged to the charge card. If a discount was applied to the sale, the receipt will always be considerably less than the price shown on the voucher. The verbiage we include with the voucher and the receipt will explain the difference. The entirety of the phone call had to do with the concept as explained above. Joy explained the process a couple of times in a professional manner. Each time it was explained the initial question was re-asked and was re-explained again. The conversation did seem to go in a circle. She had explained the answer but somehow the question still remained. At some point you simply hung up leaving her still on the phone. In my opinion she did her very best to answer your questions in a professional manner but somehow it did not get through. I have the recording of the entire conversation from beginning to end and if you would like I could send it to you via email for you to listen to and re-evaluate the discussion as it actually happened. I'm truly sorry you were left perplexed and frustrated but it was in no way due to any rudeness expressed to you by Joy. I was initially very disturbed to hear that there may have been some rudeness expressed to a client by one of our staff but I was relieved after reviewing the conversation that this was not the case at all.