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Tom Barefoot (tombarefoot.com) has 638 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
tombarefoot.com
Website
tombarefoot.com
Category
Activities & Tours
Location
Kahului, Hawaii
Listed on Five Star Index
2026
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The company replied to 4% of reviews.
Latest
Most recent review: May 2020.
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TOUR CONFIRMED WAS NOT THE TOUR WE RECEIVED! HIGHLY DISHONOURED AND DISAPPOINTE
TOUR ADVERTISED AND THOUGHT WE BOOKED
*This is the exact itinerary we were provided by Tom Barefoots Tour*
Take a helicopter flight, tour Hilo town on the ground and go to a zipline course all in one tour. View the area surrounding Kona in the helicopter and also the volcano area and Hilo Land in Hilo and take a short self guided tour. Grab a lunch. Be picked up in Hilo by van and transported to the Botanical World Zipline course. When your dropped off back in Hilo your helicopter tour will continue around the north side to visit the dramatic rain forests of the Kohala reigon and return to Kona. Approximate duration: 10 hours. 2 hours in helicopter. 6 hours visiting Hilo, lunch and zipline experience.
TOUR WE GOT!!
Very disappointing, we didn’t do what was outlined at all.. was a lot of money for what we got.. totally ripped off.
We were under the assumption we would helicopter Kona and volcano side getting dropped off in Hilo for the on ground tour and zip lining. Then back on the helicopter to return to Kona... well we were dropped of by helicopter in the middle of the Forest (to a very average zip line course Kohala and short waterfall hike ), then dropped in Hawi, for the hour and a half DRIVE back to Kona... didn’t even see Hilo at all, which was very disappointing as it was the main reason we chose the tour.... ruined our plans on the Big Island as we really wanted to see Hilo... $2450AU absolute daylight robbery, could have done a lot on big island for that..
2 hours of helicopter time is false advertising, we were in the helicopter for 50minutes max... zip lining over waterfalls and amazing scenery... there was none of that... and a waste of an afternoon hanging around in Hawi whilst the zip line company cleaned their equipment before their staff DROVE us in their minivan back to Kona airport where we had parked our hire car at paradise helicopters, where we were expecting to end our tour, VIA helicopter
So upset upon reflection, I’ve been building up the courage to contact, but very thankful for the email and offer to review..
Response from Tom BarefootDec 1, 2019
Catherine. I am very disappointed to hear this review. In going back to review it it looks like an error had been made. Paradise helicopters offers two somewhat similar helicopter flights on the Big Island. The first of them, and the one we booked you for is called 'The Family Helicopter Ride and Zip (reg price $773). The second one is called ' The Kona Air and Zip Adventure' (reg price 847).
In putting the pieces together it looks like when we made the booking for the original flight it was misinterpreted by Paradise as being the other. This is highly unusual because we send the actual voucher for the tour directly to the vendor. Another oddity as well is that they actually sent you the specific itinerary of the tour they believed to be the correct tour they had booked for you. Presumably you could have read the description and realized that it was a different tour but unfortunately that precaution was missed in the shuffle as well.
In realizing the error Paradise offered us the remedy of sending you $100/ea as a means of recompense. We will be doing this when our office opens at the beginning of the week. The tour you actually took was valued at a higher price point then the one you actually paid for so the additional value of the cash refund will helpfully help with the unfortunate mistake. We deal with thousands of transactions each month and we are sorry that the vendor did not connect the dots in the paper work we provided them. Once again, our apologies for the misunderstanding.
CU
customer
helpful customer service that saved us money!
They helped book a Napali cruise for us and the cost was about 20% less than booking directly with the charter company.
GA
Gary
Maui Air Experience
Our pilot Cameron was awesome - incredible views and well worth the adventure! Thanks
CA
Carl
Pros even with no go
Our helicopter trip to Hana was canceled due to weather. This company was quick to give a refund after rescheduling could not work out. Will use them again, very professional. Carl
DE
Debbie
Great Sail to Lanaii
What a great time we had with Captain Turtle, Aquaman, Katie, LOL, and the new girl. We have been to Maui numerous times and have done lots of trips. This was one of the best. Thanks for a great time!
AR
Annie R.
Great tour
Great tour, we saw turtles and the guide was really helpful. Before we go into the water, the guide took some time to teach us basic techniques like how to jump from the kayak without making it flip. It sure made the experience much more enjoyable for beginners. John S. was a great guide if you can have him I'll guarantee you will have a great time !
However, note that the kayak part of the kayak/snorkeling activity is relatively short since we just paddle to a couple of stops and then stop to snorkel with the turtles. So overall not a big kayak trip, it is really more to observe the sea life.
MB
Mark B.
Great service, look no further
Great experience, Friendly folks! They offer all the tours you could want and do it with excellent customer service.
