Toll Brothers, Inc.Reviews of tollbrothers.com

worst sales process ever. lack off transparency in the policy and the clauses. please be aware and confirm 10 times which things can be changed or not in the process

This review is written in fact and accuracy . Do not trust this builder. My wife and I purchased a home in NJ which was built on clay and or wet land without the correct drainage. We are unable to walk on either side of our house as the grass is saturated and soft. The catch basin behind our home is swamp , infested with fly's , insects allergy. The fountain is out of order and has been for weeks. The trees planted in the common area behind my house have stagnant water at the bar of the tress. This is not only a safety hazard it if health hazard. Calls to Toll corporation have gone unanswered. Walt has no answers , no idea on corrective action to remediate the situation. I will post everyday until I receive a written corrective action

All I have to say is these people are the rudest in the industry. I have built with many in Atlanta, Pulte, John Weiland and David Weekly. I walked in a house to look at fixtures etc. the project manager yelled , literally yelled at me to get out of the house, no one e should be in a house during the day. I felt threatened, like, should I call the cops. Bizarre behavior when we are their customers. Guess they don't want to sell homes. When I walked I the other properties, they were glad I was there and wanted to show us around and show off their homes, not berate us, the customers!!

From day 1 we've had problems with Toll Brothers. Most of the contractors they use are inferior. I have problems that they won't address nor even have the courtesy to return calls. On top of that I received a Certified letter telling me that there is a lien regarding my house because Toll Brothers didn't pay the drywall company. Learn from my mistake.

Poor building materials, Poor building quality and horrible workmanship. We all have our Chimneys leaking and my neighbors get basement flooded event in Light rains. We are so regretting buying a house here and then the HOA keeps increasing every Year. They State Government should take action and stop the HOA or get us money refunded for repairs

Dear Toll Brothers, My wife and I are writing to formally express our deep concerns and dissatisfaction regarding significant issues encountered during the home-buying process with Toll Brothers. The contract for a property located in Elkhorn Grove has been plagued with multiple inconsistencies, which have caused confusion and jeopardized the integrity of the agreement. Upon our initial review of the document, my wife and I noticed discrepancies in the incentives stated in the contract. The contract listed a reduction of $75 off, whereas the agreed-upon incentive was $75,000 or $75K. The sales agent stated she “forgot the 'K'” but advised she would "edit prior to signing if it made us feel better". Furthermore, the verbiage concerning the homesite premium deposit for VA homebuyers remains inaccurate. The sales agent stated she “wrote it into the contract herself” and would try to revise it so it would read clearer. At the time of us signing, the verbiage used still indicated a lesser deposit was required than what was requested. In addition to these contractual discrepancies, our experience with the home options presented has been distressing. During the structural meeting with the sales agent, they specified lower cabinets were included, only to discover that the actual offering was different from what was conveyed. Despite our verification with our realtor, the sales agent has refused to acknowledge their misinformation. Moreover, the area and sales managers have shown an unwillingness to resolve these issues, resorting to intimidation tactics and leveraging incentives against us. Their dismissive attitude and attribution of our concerns to an overload of information rather than acknowledging the misinformation provided is disheartening. What's more, the lack of clarity and information shared between the sales team and the design studio has compounded our concerns. The viewing of different floor plans for our home and the unavailability of pricing for essential features like cabinetry, insulated walls, and electrical options during design and structural meetings have left us uncertain and dissatisfied with the process. While we initially held high hopes for our new home, the multitude of inconsistencies, unresolved issues, reviews of other customer complaints in the area, and the unprofessional conduct displayed by the management have deeply unsettled us. As a military family, attention to detail is paramount to us, and the experience thus far has fallen far short of our expectations. We anticipated a professional and seamless process but have instead encountered behaviors that do not reflect the upscale, luxury image associated with Toll Brothers. We implore the corporate office to thoroughly investigate these matters and take decisive action to address these issues promptly. As responsible buyers, we have shown flexibility and understanding throughout this process. Still, we cannot continue to overlook these substantial discrepancies and unprofessional conduct demonstrated by sales agents Saeedeh Saatchi, Lauren Beauchamp, and area manager Julia Nova. Please contact us at your earliest convenience to discuss this matter further and provide a resolution to these pressing concerns. Thank you for your prompt attention to this matter.

Do not buy a toll Brothers home. I gave them a one star but it should be a zero. I have been in my toll Brothers home for 18 months. I am still waiting for them to correct building flaws. The list is long. We had a home inspection done before our 1 year anniversary and the inspector found 10 building code violations. We sent the report to Toll but to date none of them have been fixed. We have an upgraded fireplace that emits a toxic odor but they refuse to fix it so we cannot use it. Shoddy workmanship all around. Toll does not return phone calls or emails. We have been after them since day 1 but still things are not fixed. We even threatened to sue them but they don’t care. If I ever have to sell this home, I will have to pay for getting things fixed.

Ww have been dealing with Toll Brothers on a purchase in Coeur d Alene, ID for approximately 6 months. We have found them completely lacking in transparency on their pricing, when questioned about discrepancies non responsive to the level of frustration....and this is from the bottom of their hierarchy to the top, failing to adequately inform us of important changes. Overall a dismall experience leaving us wishing we'd purchased elsewhere.