Toll Brothers, Inc.Reviews of tollbrothers.com

They charge a premium, and still do the same nonsense lesser builders do. Ducts in the south should not be run on exterior walls where half your cooling energy goes to bringing the temp down before cool air can even hit the rooms. One side of the home blows air 14 degrees cooler than the other side upstairs with ducts in an attic that does nothing but cook all day in the late spring and summer. In addition one room is sandwiched between the garage and attic, so no amount of cooling helps...and with the premium paid there should be more insulation to help this situation, but no...it's worse than a Lennar home I had 20 years ago. The owners of this company are super cheap...warranty doesnt cover nail pops which are standard and expected as new homes settle...but not from these guys! Their subcontractors were trash when installing the cement siding, with so many loose boards and nailing popping out, it boggles the mind. The design of the home is nice, and the parts that work do work well...but also, when they cut corners, they really cut them. Hire your own inspector pre-closing and have everything noted fixed by TB, or you're possibly setting yourself up for a world of hurt.

Toll Brothers referred us to their subsidiary Toll Brothers Mortgage. Then, Toll Mortgage ignored the VA (VETERANS ADMINISTRATION) requirements for a mortgage loan designed to protect veterans. A VA appraisal for the home we were trying to purchase determined Toll Brothers priced the home above market .

We had a positive experience with sales team in the beginning, but it turned in to a negative after closing and moving into the home. We felt like some of things were not disclosed to us that should have been disclosed before signing the contract and at the time of closing. Toll Brothers did not put sod in the front of the house after two weeks of closing. That resulted into $900 water bill as we had to water the sod. We noticed that in the entire neighborhood they put the sod couple weeks before the closing, so they did not have to bear the cost of the huge water bill. Toll Brothers should be responsible for water bill. Cheap quality material was utilized like paint, doors (It’s not even two months and paint started peeling off the doors) The glass cabinet door in the kitchen is loose. We paid $1,900 for frameless shower door as displayed in the model home. But they add additional penal which was not in the model home stating that they had to add it as the frameless door works better with tile not fiberglass pans in the shower. This was not disclosed during the designer studio meetings. After each shower we have to dry the floor by the shower door because water is leaking on the floor. The garage stairs are built with a rotten and damaged wood, and they said they will fix it. WE waited and ended up placing epoxy as it could have cause injury by stepping on it with bare foot. When we went to see the home before closing the kitchen drawer had tray to organize the serving spoons, but it was missing after closing. Be careful before you take over the house key.

Just hitting my 1 year anniversary in this Toll Brothers house in The Retreat at McLean & Mehr Farm. Aesthetically, its top shelf. But its an energy hog and the walls are so thin I can hear street noise. Neighborhood is outstanding, but at this price point, I expected (and was promised) more. This will be my first and last Toll Brothers house.