Toker Supply ™Reviews of tokersupply.com

Got everything in once piece

Product never arrived. Email support basically said it wasn't their problem.

Really terrible. Been waitin for a simple glass adaptor, been waiting almost a week and that's with priority shipping (which I paid almost 30 to ship it asap) has the by the worse customer service I've ever experienced. Can't even cancel an order. You just get an automatic message. Nothing more. I really wished I knew then what I knew now. Like I usual don't do reviews but this store is that bad. I legit ordered something from the same state and it came in 3 days. They'll have you pay just to wait. I'd give them zero stars if I could. Avoid at all costs

Extremely awful customer service experience. Do not order from this site they will find whatever reason they can not to replace/return/exchange your item. I understand it takes time to respond due to the coronavirus crisis, but waiting 2 weeks for an item and then 2-3 days for a response that is equivalent to: "item bad, we won't help you," is extremely infuriating. I've had to communicate with them several times and at this point, I ordered the item almost a month ago. Still, i've been unable to use it due to it being the incorrect size, but they insist that it is dirty. I'll end this review with a question: How does an item get dirty? It is through continuous use, right? So how is my bowl dirty, if I cannot even use it because its too small? Hopefully this logic is easy to follow. Edit: they responded-I made the mistake of showing I attempted to use the item but had I just cleaned it prior this whole process would’ve been nullified. Stand on your high horse and make this difficult all you want :).

Worst Customer Service of All Time. Please avoid this vendor, it simply isn't worth it. The Customer service is extremely terrible. I've had the misfortune of buying two products there. Both times there was an issue with the products and both times they made some weak excuse to avoid liability. Their off-brand products are also cheap and not worth the price. They will send you broken glass and then blame you for it. Do yourself a favor and never visit this sham of an online store again.

I’m a returning customer (customer retention, hello!) and ordered something and it actually shipped on the alleged day of arrival. It finally ships, then I get an email from USPS saying theirs a hold due to incorrect address information. I sent a screenshot to customer service and they say I’ll have to wait until it reships BACK to them and the I can arrange to pay a RESHIPPING FEE MYSELF! They started an email “Obviously, it’s not our fault” with no greeting. I sent the emailed order receipt with the details/proof of my order having the correct address. Told them I’d dispute the order and they told me to NEVER ORDER FROM THEM AGAIN.

One carb cap was broken. shipping was very slow.

The most disrespectful customer service i ever dealt with. My package was supposed to arrive on the 12. I get there is a pandemic but it is tbe 15th and it has not even been shipped. I contacted them and was call usympathetic and belittled bc i wanted to know where my package was which btw i still dont know.