Suddle D.
Only shipped part of my order
Only shipped part of my order. When I asked about the status I got a passive-aggressive response about it taking 5-10 days to ship since I picked the ‘cheap’ shipping. The item literally says ships next day on the product page, with 5-10days USPS shipping. Now it’s been almost a month and they still haven’t refunded me or shipped my item. I was told they wait 21 business days before they think about a refund! I already got the item from another vendor in 3 days. Shop somewhere else, they don’t care about customers.
Response from Toker Supply ™Dec 17, 2023
Hello, I apologize for the inconvenience and frustration you've experienced with your order. It's disheartening to hear that the shipping and refund process did not meet your expectations. To expedite the resolution, please contact our support team at [email protected] again. Provide them with your order details and express your concerns about the delayed shipping and refund process. They will investigate the situation and work towards a resolution, whether it involves expediting the shipping or initiating the refund process. We appreciate your feedback, and we want to make things right for you. Thank you for bringing this to our attention, and we apologize for any inconvenience. Best regards, Toker Supply Customer Service