TokeetReviews of tokeet.com

Horrible service. Horrible CEO. After a month of being pushed off by support when they couldn’t resolve an issue my client was having using their booking widget (it was not usable therefore bookings couldn’t be made). I finally contacted the CEO on LinkedIn stating we needed help or I was going to go social until we do (fighting for my client). Instead of assisting us, the CEO told me I was a security risk because I was not the administrator, blocked my communication and told me I’m unprofessional and a bad business owner. All of this after my client emailed him authorizing me and changed me to the admin so their business is no longer hurt by this issue caused by Tokeet. I’ve never dealt with such an unhelpful rude company. Now that I’ve read more reviews I’m finding this is common. Stay away!

Manageable for technically minded people, however be warned they will willingly overcharge you if they can and will not then refund you the money they’ve overcharged you. Despite talking to a VP of client services (it’s an American company so VP doesn’t mean much) who admitted they overcharged me, they still wouldn’t refund me the money. Edit: Had to provide an update as they’ve replied and there’s no way to reply to their reply. Basically they’ve just concocted a story about their CEO contacting me, this never happened. They chose to overcharge me, it wasn’t our choice. It was only noticed that they decided to upgrade our package to something we didn’t need or want some months down the line. When we asked for a refund as this was never chosen by us, they simply told us refunds were not in their policy and that we could take some free months instead. At that point we’d already lost faith in the platform and had migrated our properties to another platform. We did mention this to them and that this offer was essentially useless to us, but they wouldn’t budge and we’re equally as arrogant and condescending as the reply below! My review above still stands, okish platform if your technically minded, but the customer service is extremely poor.

Had to find another. After one good year, they just stopped answering or solving any problems. We just ceased to exist.

System is difficult to use. Not user friendly and I prefer to speak over the phone. Going to cancel as it doesn’t work for me.

I sold my place and have been blocked . Get your act together

I found Customer Care of Tokeet is useless. Hence I have decided to get service from another provider. Even though I have not used Tokeet since December 2019 but Tokeet charge my bank account until recently. I asked Tokeet to return the payment but it refused. I would not recommend Tokeet to any one.

Unfortunately the tokeet in reality wasnt quite whatbthey market. Maybe they will get there one day but not yet. Not really suited to the real.needs of hosts or willong to listen to them

If I could give zero stars I would. Tokeet has moved to version 3 and it has been an absolute disaster. Tokeet are only interested in getting you to sign up for their new add-ons which will quadruple the price I've been paying up to now. They've removed functionality from TV2 and forced me to move to TV3. A lot of my functionality has disappeared over night and they have created a mountain of work for me to do to try and get it close to what it was before. My advice is stay well clear of them. I'm stuck with them unless I take the plunge and move to another channel manager. The thought of moving fills me with dread however the thought of staying also fills me with dread.