Tokeet allows you to easily manage your vacation rentals and manage all your reservations with our all-in-one solution. Tokeet has a channel manager and website builder, handles contract signature, invoicing and payments, automation, staff scheduling, ...
Tokeet (tokeet.com) has 267 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
tokeet.com
Website
tokeet.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Very slow and a tedious process to use. Better competitors around
Customer service is none existent. They share help articles that are not relevant. There is no support on the new CM and you are expected to have a 30 minute call and know what you are doing. I found that the rates were very slow in moving to the OTA's. On the onboarding call I was booked in with one person however the call ended up with three support members on as they were all unsure on how to use the systems. I was then told at the end of the call to get in touch if I struggled but found that my messages were ignored. I have been with Tokeet for over a year but looking at the competitors its clear to see that they are falling behind. I have tried to use the new CM system but found it more tedious then Tokeet and very slow. They promise a lot but never deliver.
VA
Victoria A.
Tokeet has the worst customer service
Tokeet has the worst customer service. Our calendar hasn’t been syncing properly for over a month, and they just keep making excuses. I always reach out to their live chat but they never fix the issue. I’ve needed to speak with someone over the phone, but no one has called to resolve the issue.
DW
Dennis W.
Everything went wrong
Everything went wrong. Couldnt get rid of it quick enough.
You can threaten to take down the post. Others must be warned
Response from TokeetDec 29, 2023
Dear Dennis,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered.
While we do not agree with your assessment, we value your perspective and would be grateful for the opportunity to understand your specific concerns better. Our commitment to providing excellent service remains unwavering, and we want to address any issues to ensure your satisfaction. Please feel free to share additional details or reach out to us directly at [email protected].
Our goal is to guarantee a positive experience for every customer, and we are dedicated to making the necessary adjustments to achieve this.
Once again, we apologize for any frustration you may have experienced, and we look forward to the opportunity to make things right in the future.
Thank you for bringing this to our attention.
Sincerely,
Tokeet Team
JE
Jenny
Bogus business
Bogus business, they don't even answer phone calls, it's voicemail or email because their employees work remotely. Very few employees are pretending to be a large corporation. When I have spoken to someone, they are incompetent. I don't trust this company, I think all their high reviews are fake.
Response from TokeetNov 30, 2023
Hi Jenny, we are always glad to help, out support CSAT rating is above 90% (rated by our clients) and we do not leave unsolved cases. I would be happy to assist if you have any issues, feel free to reach directly to [email protected]
JN
Ján Š.
Being lied to several times during pre sales
Being lied to several times during pre sales, John P. even missed some scheduled calls without an apology. Shady company with one person responsible for all. I would not recommend at at all.
FW
Francis W.
Double booked again
I am disappointed to be writing this, I have been with Tokeet for several months and find the system pretty decent to use, and find the support generally helpful and pleasant.
However, 26 Nov 2022, we had a family of four and their dog turn up at our property last night, and nowhere for them to stay, as they had been double booked (one on Airbnb, the other on Booking.com).
We had an angry family with a legitimate booking, standing on the doorstep of a house that was already occupied.
We had to scrabble around to find them alternative accommodation (not easy on a Saturday night around here when they have dog).
Eventually, we managed to find them an alternative room at a hotel and convinced them to accept the dog.
We paid for the hotel ourselves (as they did have a legitimate booking with us) but lost over £200 in the process so and will doubtless end up losing more from a damaging review.
Noone will compensate us as Tokeet, have blamed Airbnb, Airbnb see it differently, we however have lost money, reviews and therefore bookings. I do see it as a basic failing of the simplest of all the things I expect from a channel manager and am now manually checking my bookings.
Response from TokeetNov 29, 2022
I have looked into this case personally and offer the following additional points:
+ The user did get an automated message saying we couldn't guarantee a response until Monday but we did answer her mid-day Saturday.
+ The evidence at hand STILL suggests that it is a problem on the ABB side.
+ The actual problem is still very rare and difficult to diagnose, but instead of moving on we are continuing to have Tier 2 support investigating.
+ No channel manager offers makegoods for double-bookings because we charge so little compared to the rental rates. That said, you know it's rare because we process thousands of bookings every day, and almost everyone who's ever had one is motivated to post about it.
+ In addition to building our software to prevent double-bookings, we also do automated synchronization checks with every channel every day and call our customers when we see anything that looks like a double-booking. About 90% of the time they know about it, and it was on purpose. But 10% of the time we caught a potential problem before the booking started and alerted them. Customers are generally grateful and comforted either way.
RS
Rene S.
The have just increase the fee by 160%
The have just increase the fee by 160%! They have many bugs but the old price it was alright but I find it very rude to make it 2.6 times more expensive without having any benefit as a client. They know that it takes a lot of time and money the change the channel manager and try to capitalize this.
Response from TokeetOct 4, 2022
I understand how you feel and why. We realized we had never done a market analysis of competitive pricing and when we did it, we found that we were severely underpriced. This price change puts us in line with, or still better than, most of the competition. We decided it was better to due the true-up once, but realize that to a customer it represents a big percentage jump. We spent a month calling customers in advance to explain this, and generally people understood, though of course no one likes it.
We consistently fix any bugs that are reported, and implement many changes suggested by customers. If anyone was staying with us because they thought we were buggy but extraordinarily cheap, that doesn't help us get better. We'd rather make the software better and have customers who feel entitled to say how.
MP
Miah P.
the actual software and user experience is good
the actual software and user experience is 5stars. I just struggled to due to connection issue with my air bnb, the help team were just taking me around in circles. every shift change it was back to square one and them not listening to my issue. they kept thinking it was the opposite issue to what it actually was.
I'm three days in and looking for alternatives.
After their response I've lowered it to 1star! how can any company say that their staff did an excellent job. Yes there were certain staff who endeavoured to do their best, but as soon as the shift changed I was back to square one. This is the key problem I had with this company.
Response from TokeetAug 24, 2022
Miah, I just reviewed the ticket around this date and it looked to me like Milka did an excellent job understanding your problem and replying to you more than a dozen times to provide screenshot, help docs, and videos to help you understand the issues with your account.
I hope your experience with your new provider is going well.
---- update after user changed her review ----
Miah revised her review dropping it to one star from three because she wanted to leave the impression that she never got high quality service from us when in fact some of it was excellent and her problem was resolved. I consider the drop to one star a bit of "Yelper's Revenge."
