rachnbgyahoo.com
An excellent experience
Really enjoyed every aspect of it
Tokeet allows you to easily manage your vacation rentals and manage all your reservations with our all-in-one solution. Tokeet has a channel manager and website builder, handles contract signature, invoicing and payments, automation, staff scheduling, ...
Tokeet (tokeet.com) has 267 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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rachnbgyahoo.com
Really enjoyed every aspect of it
StayRight S.
Really quick resolution and awesome service from Jodine and the team!
Sotiris
A great tool for managing one or multiple properties.
Hazon P.
John from support was amazing! Very clear instructions and knew his information.
Scott T.
Stefan took me through everything I needed to know, was patient, extremely helpful and gave me some fantastic insights.His knowledge of Tokeet is exceptional. Thanks Stefan!
Starkish Relocations L.
Very helpful staff. Great software to use to manage my properties
Response from TokeetNov 19, 2022
Thanks for your compliments and patronage!
Paul S.
We migrated from Hostaway to Tokeet due to several issues in what can only be described as a huge relief! Although challenging for the team, they were relentless (and still are) in their pursuit to rectify the problems, which shows the obvious mutual respect between these two companies, and the high level access Tokeet has as a company with OTAs, to resources their clients may require. The onboarding process was self-paced, and more than enough to go through the most important parts of the software - and then some. There are excellent how to do videos and articles which helps you to get started and also you can schedule onboarding calls as well. I personally found it quite intuitive and easy to use, so working through set features was pretty effortless. We had a lot of stability and syncing issues with our previous software, lack of support after onboarded and are now enjoying predictable functionality which is a welcome change! Support team is brilliant once again. Thank you Ahsaan and others, anytime you need something they're readily available specially the live chat team. Also I would highly recommend they get more people for the onboarding training sessions. Even charging a small fee for paid onboardings for non tech-savvy people. Thanks for a truly painless experience. It's never easy to switch PMS, and this daunting task ended up being very manageable with the support in place. Looking forward to the ever-evolving features of Tokeet and wishing the team all the very best.
Response from TokeetAug 24, 2022
Thank you for your kind and detailed review. We launched a Customer Success team at the start of this year to put more staff on onboarding support for both trial users and new subscribers and it's worked well. Many users do not take us up on the offer, and we hope that means the product is intuitive enough for them. Customer Success is also actively reaching out to customers to build a stronger relationship with Quarterly Business Reviews. We are able to update them on their areas of interest in a live video conversation and personally follow-up on software requests with status or product management feedback.
INNit R.
Awesome customer service