I wish I could give them a zero. I ordered my pipe tobacco on October 10. They took the money and I have not received my pipe tobacco.
I have repeatedly tried to contact them by email and phoned. Absolutely no response.
My order number is 406800
Response from TobaccoPipesJan 26, 2024
We're very sorry you had this experience. This order was placed Oct 3rd. When we receive an order from a new customer we must reach out and verify age before we can ship, we wait at least 6 days to hear back before cancelling and refunding. Our customer service rep wrote the email given with this order on Oct 3rd and 5th, the order was cancelled and fully refunded on Oct 9th. Our customer service rep answers phones and emails between 8am-4pm Mon-Fri, I'm not sure how we missed each others communications, but do apologize for the inconvenience.
SD
SONNY De M.
Love the site easy to navigate great…
Love the site easy to navigate great selection I don't understand all the bad reviews though iv been buying from them for years and always get what I ordered I live in Canada they have great customer service always friendly fast shipping I use the cheapest shipping option and a real tracking number is provided every time never had my shipment end up some where else either lol
Response from TobaccoPipesAug 10, 2023
Thank you very much for the kind words! Appreciate your business and you taking the time to share.
GJ
George J.
beware they are scammers
beware they are scammers...... They take your money but do not send cigarettes. Come to find out it is illegal to sell cigs to the USA because of tax evasion.
Response from TobaccoPipesAug 10, 2023
We regret that your experience left you feeling this way. We are unsure on why you feel we scammed you, but we certainly do not wish to scam anyone and do our best to run TobaccoPipes.com with fairness and integrity toward our customers. Please consider reaching out with more information so we may hopefully remedy the situation.
(update in response to your updated review)
It sounds like there has been a misunderstanding somewhere. We do not sell manufactured cigarettes. We do sell Roll Your Own supplies (loose RYO tobacco, cigarette tubes, rolling machines). There are select states to which we cannot send tobacco, which we abide by. If we receive an order from one such state with an item we are not permitted to sell, we reach out via email. If there has been no response after 3 days, we cancel the order, prompting an automatic refund. If this is in some way contrary to your experience, please get in touch. Without a means of identifying your order, it is difficult to assess where the issue lies.
It my also be the case that you have us confused with TobaccoPie (this is TobaccoPipes) which has happened before.
JP
John P.
Do NOT trust to get your product!!
Do NOT trust to get your product!!! **update to follow** for end result.
Like so many other reviews here, Tobaccopipes.com has failed to deliver AGAIN!
I have just sent an email to offer them to change this practice, of not accepting responsibility after full payment received. And i will update accordingly, with their reply within 48hrs.
I placed my order and after 3+ weeks, it is in another country! SWITZERLAND!!! And again, no refund because they aren't responsible for shipping! They provide the shipping meathod of ONLY USPS, they do not allow other shippers, they wash their hands of the product the second the payment is posted to their account!
Please, take the lesson from so many here. Do not order from this company!
Update as promised:
They stick to their guns and highlight a "policy" that you cannot easily find on their site prior to checkout! This policy states (in short) "purchase at your own risk. Tobacco pipes .com is NOT responsible for shipping, as we cannot know the laws and policies of international borders.)
Again, this policy is not highlighted at checkout. Nor is there any other shipping method aside of USPS. As well, there is no warning of possible quantity issues while checking out. But they are aware of such limits. Because they stated in their reply email, that they post accurate content quantity on packaging. And this is good! But it also shows that they do have knowledge of border requirements while shipping international.
They just don't care if you get the package after you've paid. And all of their actions prove this to be true, with several experiences from clients.
Take care of yourselves
Response from TobaccoPipesAug 10, 2023
We are sorry you had this experience—international orders can be unpredictable. We are assuming you didn’t check with your import rules and laws prior to ordering. It’s never our intention to hide our policy on international shipping, it is standard in our field and can be found on our website in both our FAQ and Shipping Policy pages. It’s not that we are unaware that there are border requirements, we simply cannot be/keep aware of the specifics of every country and locality. So, we ask that international customers be aware of their local laws and customs and the risk they assume when ordering. We certainly want nothing more than for you to get your package after ordering, but we have no control over what route the order takes or how customs will deal with it.
JP
Jordon P.
Wish I saw these reviews before I…
Wish I saw these reviews before I ordered from these scum bags. Package sitting at distribution center and they require sender to make an inquiry. The guys at tobacco pipes can't even be bothered to make a phone call for an inquiry. My order was over 300$. These guys are the lowest of low. You just take people's money and could care less. DO NOT ORDER FROM THIS SITE. 56% 1 star reviews says everything you need to know. Pathetic.
Response from TobaccoPipesAug 10, 2023
Hi, I’m sorry you had this experience with us. I’m assuming you are outside of the USA and didn’t check the local laws or importing rules for tobacco. With tobacco, it is very challenging to get shipments sometimes. This is the first I’ve heard of us having to make a call for inquiry on a package. Sorry again for the troubles.
TG
TG
Very shady company
Very shady company, spammers. Avoid at all costs!
Response from TobaccoPipesAug 10, 2023
We very much regret that your experience with TobaccoPipes.com has left such a negative impression. We try to be forthright and fair in doing business.
I’m afraid I’m not sure what you mean by “spammers”. Though we send emails a few times a week highlighting sales, new releases, etc. we certainly don’t wish to be excessive, and one can always unsubscribe. If you would like to reach out and clarify the situation, we would like to resolve this.
CL
Calvin L.
Zippo Crackle 1941
Purchased 2 units of Zippo Crackle 1941.
The service has been great, questions answered within 2 days and dispatching is fast. Could not give 5 stars because i am disappointed upon receiving a regular inserts which are not the for replica's 1941. They told me their inserts are all the same.
Response from TobaccoPipesAug 14, 2023
Calvin, we're very happy that you had a positive experience with our service, but do regret any misrepresentation of a product—never intentional but mistakes happen and we would like them as close to 0 as possible—or if we may have mistakenly shipped the wrong insert. Please feel free if you haven't already to reach out and perhaps we can find a solution.
MD
Maxim De P.
Same as many other reviews here,
Same as other reviews here,
I made an order here (order number 279226) , payed 40+ dollars extra for the Faster shipping.. and 3 days later the package is stil not at ups.
I contacted customer service, and they turn out to be as dishonest as described by many others here ..
Im happy i purchased using paypal, if my order never arrives, ll get my money back eventually.
Avoid this shop!
My paypal is xiematlive.be
Response from TobaccoPipesAug 10, 2023
We are sorry to hear that your experience was poor and sincerely hope your package did arrive. We did ship your order the day we received it, then it was in the hands of the carrier. The $40+ you paid was a transaction between yourself and the carrier for expedited delivery. But we do apologize for your negative customer service experience and welcome you to reach out with how you felt they had been dishonest.
