Huge selection of pipes, tobaccos, and cigars from the #1 seller with Best Price, Great Service & Fast Shipping from our small shop!
TobaccoPipes (tobaccopipes.com) has 22 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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John D.
Bad Shipping problem, Waiting for a return currently, But the issue is 48 hrs after order it was picked for fulfillment,then says shipped with Tracking info But Nobody dropped it off at the Shipping Location Obviously because 72hrs later USPS Tracking says still waiting for the package, but label was created 2days prior customer service dept. Seems to be OK though
SiaRon
i placed 2 oders during my stay in dubai as its my second home i used my uae bank card so they cancelled my order since shipping address is kazakhstan. anyhow now im in kazakhstan and i write to customer service; im ready to use my local bank card and local address to avoid cancellation. and tobaccopipes reply was about “fraudulent transactions” which i find disrespectful and extremely unprofessional. just bought the same cigars with montefortuna, even better price.
Patrick L.
I placed an order. A few days later it was cancelled with no explanation at all. Said "refunded" but has not been credited to my card.
Response from TobaccoPipesSep 6, 2024
Hello, Patrick. We're sorry you've had a frustrating experience. I see you were ordering from a state we are not permitted to ship tobacco to. Checking the timeline of your order, it was placed on the 25th, and we sent you an email the following day explaining why we were holding the order. These messages can sometimes go to spam, so you may have missed this, but when we didn't hear back, the order was cancelled and a refunded was submitted on Aug 28. It usually takes 24-36 hours for the refund to show in the account, but this can vary depending on the bank. I assume it showed in your account within a day of your review.
Seth
Order never arrived. Had to file a chargeback.
Response from TobaccoPipesApr 15, 2024
Hello Seth, very sorry to hear your order didn't arrive. We sent a request for more information but haven't heard from you, and cannot identify your order and what the problem might be. We hope you will reach out and we can fix this.
Tyler L.
Had the same issue as just about everyone else. Made my order, they immediately took the money, it stayed in "awaiting fulfilment" for over a week. I messaged them stating my concern and how long it usually takes to fulfill. They of course messaged stating it is in hold due to age verification. How am I supposed to know that if they've never said anything about that? I had to reach out. So, they wanted a picture of my ID showing my name and date of birth.(Im in the 30's) Did that (even though it felt sketchy and probably was), then after another few days, they refunded my money with no explanation. I'm just thankful I got my money back. I don't understand how others get orders from this site, unless it's all fake. I would pay attention to all the negative reviews from this site. *Update* They left a message on my phone apologizing, something went wrong with the e-mail that I sent verifying my age. The Woman said she took care of everything and updated my information and that they shipped my items, hoping that they can regain my trust. I checked the site and it says shipped, $0.00. So if the package actually arrives, I will give them another go.* Fingers crossed that this WAS just a mistake and that there actually is an excellent customer service, because she sounded sincere and really nice.
Response from TobaccoPipesMar 26, 2024
We're very sorry for this experience. This was our mistake and we regret it was made, but do hope you were able to receive your order. Thank you.
Thomas B.
I wish I could give them a zero. I ordered my pipe tobacco on October 10. They took the money and I have not received my pipe tobacco. I have repeatedly tried to contact them by email and phoned. Absolutely no response. My order number is 406800
Response from TobaccoPipesJan 26, 2024
We're very sorry you had this experience. This order was placed Oct 3rd. When we receive an order from a new customer we must reach out and verify age before we can ship, we wait at least 6 days to hear back before cancelling and refunding. Our customer service rep wrote the email given with this order on Oct 3rd and 5th, the order was cancelled and fully refunded on Oct 9th. Our customer service rep answers phones and emails between 8am-4pm Mon-Fri, I'm not sure how we missed each others communications, but do apologize for the inconvenience.
George J.
beware they are scammers...... They take your money but do not send cigarettes. Come to find out it is illegal to sell cigs to the USA because of tax evasion.
Response from TobaccoPipesAug 10, 2023
We regret that your experience left you feeling this way. We are unsure on why you feel we scammed you, but we certainly do not wish to scam anyone and do our best to run TobaccoPipes.com with fairness and integrity toward our customers. Please consider reaching out with more information so we may hopefully remedy the situation. (update in response to your updated review) It sounds like there has been a misunderstanding somewhere. We do not sell manufactured cigarettes. We do sell Roll Your Own supplies (loose RYO tobacco, cigarette tubes, rolling machines). There are select states to which we cannot send tobacco, which we abide by. If we receive an order from one such state with an item we are not permitted to sell, we reach out via email. If there has been no response after 3 days, we cancel the order, prompting an automatic refund. If this is in some way contrary to your experience, please get in touch. Without a means of identifying your order, it is difficult to assess where the issue lies. It my also be the case that you have us confused with TobaccoPie (this is TobaccoPipes) which has happened before.
John P.
Do NOT trust to get your product!!! **update to follow** for end result. Like so many other reviews here, Tobaccopipes.com has failed to deliver AGAIN! I have just sent an email to offer them to change this practice, of not accepting responsibility after full payment received. And i will update accordingly, with their reply within 48hrs. I placed my order and after 3+ weeks, it is in another country! SWITZERLAND!!! And again, no refund because they aren't responsible for shipping! They provide the shipping meathod of ONLY USPS, they do not allow other shippers, they wash their hands of the product the second the payment is posted to their account! Please, take the lesson from so many here. Do not order from this company! Update as promised: They stick to their guns and highlight a "policy" that you cannot easily find on their site prior to checkout! This policy states (in short) "purchase at your own risk. Tobacco pipes .com is NOT responsible for shipping, as we cannot know the laws and policies of international borders.) Again, this policy is not highlighted at checkout. Nor is there any other shipping method aside of USPS. As well, there is no warning of possible quantity issues while checking out. But they are aware of such limits. Because they stated in their reply email, that they post accurate content quantity on packaging. And this is good! But it also shows that they do have knowledge of border requirements while shipping international. They just don't care if you get the package after you've paid. And all of their actions prove this to be true, with several experiences from clients. Take care of yourselves
Response from TobaccoPipesAug 10, 2023
We are sorry you had this experience—international orders can be unpredictable. We are assuming you didn’t check with your import rules and laws prior to ordering. It’s never our intention to hide our policy on international shipping, it is standard in our field and can be found on our website in both our FAQ and Shipping Policy pages. It’s not that we are unaware that there are border requirements, we simply cannot be/keep aware of the specifics of every country and locality. So, we ask that international customers be aware of their local laws and customs and the risk they assume when ordering. We certainly want nothing more than for you to get your package after ordering, but we have no control over what route the order takes or how customs will deal with it.
