Tobacco GeneralTobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Great
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Showing 88 reviews with 5 stars · Clear filters
Mike S.
Outstanding service as always! I made a mistake with my order but they were able to fix it properly before it shipped saving me time and money. Truly appreciated!!
Response from Tobacco GeneralJan 27, 2026
Thank you for your kind words, we always strive to help customers when things go wrong. Glad to hear that we were able to assist you!
DEBRA S.
I made a mistake on my order and the did a great job fixing it for me.
Response from Tobacco GeneralJan 5, 2026
Thank you so much for your kind words! We’re glad we were able to quickly fix the issue for you. We truly appreciate your support and look forward to helping you again in the future should you need assistance again.
Sam P.
Helped by contacting USPS about my package. Very good customer service!
Response from Tobacco GeneralDec 22, 2025
We’re glad we were able to help and get in touch with USPS on your behalf. Thank you for taking the time to share your experience, we truly appreciate it!
Keith
Great products and great service
Response from Tobacco GeneralNov 10, 2025
Thank you for your kind words, and for being an awesome customer.
Thomas S.
As always, great product, fast shipping. Customer for 12+ years. Very happy
Response from Tobacco GeneralNov 10, 2025
We thank you for your loyalty with us!
customer
Had to cancel an order made by mistake. They did it quickly without a problem. Always great service
Response from Tobacco GeneralNov 10, 2025
Thank you so much for your kind words! We’re glad we could take care of that quickly for you. We always aim to make the process smooth and hassle-free. We appreciate your continued support!
Ashish A.
Been ordering from them for a while. Orders are always correct and prices are good. I've had a couple of inquiries about my orders and exchange and they were super helpful and professional. Definitely recommend them for great pricing and professional service.
Nathan
Excellent.