Tobacco GeneralReviews of tobaccogeneral.com

Tobacco has always arrived in great shape - Never dry... Better prices than anywhere else online...

I have been ordering from tobacco general for years. I have always been pleased. This past time I ordered there was an issue. The box that it's a tobacco and tubes came in was crushed on every side. Needless to say the tubes were crushed as well. The tobacco general staff were very understanding and resolved my issue. Tobacco general redelivered free of charge all my tubes that were crushed. Thank you tobacco general for resolving my issue.

I generally don't give extremely positive reviews because no matter how they're written, to me they always sound like they're staged. But because I appreciate Tobaccogeneral so much I'll write one anyways. The most nerve-wracking thing you can do online is buy from a company that's not listed on any of the major online retailers. You can rest assured that's not a problem with Tobaccogeneral. I've been buying from tobacco general for a long time now and I've always had exceptional customer service from them. The tobacco is really good quality, the shipping is really fast, and it's much much cheaper than buying locally. The only thing negative I can say is they provide a phone number that I suspect is massively over loaded so they don't actually have time to call you back. The quality and the speed of service overrides that issue to the point that it's not an issue.

Quick, helpful response.

One of the best Company's I have ever bought from. I had a problem where the USPS Crushed my Package. I told Tobacco General, It was not their fault and I was not after a replacement. They still made it right. In today's tight economy, every penny count's.The People there were super nice and helpful. A great place to do Business.

The best customer service I've experienced in my life. Been ordering from here atleast 5 years + Always receive my orders NEVER crushed or damaged. They pack the best I've seen. Shipping I get my orders in 5 to 7 days. They are on what they do and have it to a science and for tobacco they treat your stuff like ARMANI. Keep up the great work there!

Very prompt support and I definitely appreciated the need for security on the order to make sure it wasn't a scammer. Was easy to prove it was me even though I did not have my shipping address matching my billing address just yet (Discover card must be still processing it into their system since I did it just before the order).

For years, we have purchased products from Tobacco General. They offer a wide range of products to choose from; their website is easy to navigate; and their customer service is beyond compare. They promptly respond to any issue or question, are very accommodating, and obviously put their customers first. We highly recommend this company.