Tobacco GeneralTobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 88 reviews with 5 stars · Clear filters
Barb
I had placed an order but selected the wrong tobacco. I realized this on Sunday night and reached out to them. They got my issue resolved before it shipped, even tho it was on the weekend. So I'm a very happy customer.
E L.
Problem ordering solved in timely fashion. Thanks so much
Mike C.
I've been using Tobacco General for almost 8 years now. I recently had a minor shipping issue, which wasn't their fault. It was my first issue with them in the whole 8 years. Support was friendly, and just amazing! They worked with me and resolved my issue very quickly. I highly recommend them!
Teresa T.
Their customer service is incredible! Great prices and fast shipping.
Cory
Great Customer service
F.P.
I've been ordering from another company for a while but decided to give tobacco general a try. I actually considered it about a year ago, but their website felt outdated back then, even though I knew they were legit because of thousands of positive reviews on Bizrate. Now, they've updated the site, and it's super fast and modern, which made me feel more comfortable placing an order. I did see a few negative reviews outside of Bizrate, but it seems like people often only post when they're upset. Overall, things looked good, so I went ahead and ordered. I've placed three orders so far, and everything has been great - tobacco is always fresh, the tubes are in good condition, and the injector machine still works perfectly. There was one time when one of my box of five packs of tubes arrived crushed, but it seemed more like an issue with the carrier, even though the box had a fragile sticker on it. I emailed them, and they pro-rated a refund for the damaged box within three days. I'll keep ordering from them because they've been reliable, and their prices are great.
Karla W.
I have been ordering from Tobacco General for over a year now. My order has always been correct. I had an issue with the post office not delivering my package and sent it back to Tobacco General and they sent my order back out to me with no problem once they received it back. They kept me updated through the whole process.
Geno
Great customer service, fresh product, and fast fair shipping.